Intermittent Startup Issues on Fresh Roon Install on Windows 11 (ref#13YKL5)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Fresh install of Roon since a few days on Windows 11 PC. Roon starts up mostly, but sometimes not. I then have to quit the program and restart, or even restart the computer.

Tell us about your home network

· Roon server installed on Windows PC. User interface on same PC. Connected via fast and stable WIFI to the internet and home network via TP-link RE650 extender. WIFI speed is >100Mbps.

2

Hello @Johan_Vanheerswynghe,

Welcome to the community! I am sorry to hear you’re having trouble getting Roon to launch consistently. To help us identify why the application is failing to start on those occasions, I need to narrow down whether this is a localized UI issue or a server-side startup failure.

Could you please clarify a few details for us?

  1. Scope of the Issue: When Roon fails to start, is it just the user interface (Remote) that is unresponsive, or is the RoonServer service itself failing to initialize?
  • Test: When this happens again, please check if your Roon instance remains visible and accessible from a mobile device or another remote on your network.
  1. Security Software: Are you running any third-party antivirus, firewall, or “internet security” suites (such as Norton, McAfee, Bitdefender, etc.) on your Windows 11 PC? These can sometimes interfere with Roon’s database initialization during startup.
  2. Windows Event Manager: When Roon fails to launch, please check the Windows Event Viewer (Windows Logs > Application) for any “Error” or “Critical” entries timestamped at the moment of the attempted launch, and share a screenshot of those details.
  3. Timestamps: Please keep a close eye on the next occurrence and provide the exact date and time (as specific as possible) so we can cross-reference the event with your Roon Server logs.

Once we have that information, we can see exactly what is blocking the process during those startup attempts. Thank you!

3

It is now the case again!

It is only the User interface on the PC that does not start.

The User interface on my Android phone works fine. So the server on the PC works.

When closing Roon on the PC, on re-opening it works.

4

I have Kaspersky internet security running on the PC.

5

Timestamp 5:15

6

Now the server is starting to loose connection during play back.

I’m in my 11 week evaluation period. It doesn’t look good for Roon.

8

It still happens daily…

No clues?

9

The clue was given by @vadim in your other support thread:

I suspect that your “network extenders” are the culprit here.

10

Sorry, but I do not agree.

This has nothing to do with the wifi range extenders.

11

To be clear what the issue is : when starting Roon I mostly have to restart Roon a second time in order to make it startup on my Windows 11 PC. Server and User Interface are on the same PC.

12

Hello @Johan_Vanheerswynghe

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!