Intermittent Tidal login issue on MacMini with Ethernet connection (ref#D4267M)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· Today during the day between 13:00 to 17:00 EU timezone

Describe the issue

I have signing in issue with Tidal, from time to time, I discovered that the problem exists mainly when the MacMini is connected through the ethernet cable, when the mac has wifi connection on the issue does not exist. I already complaint to roon a month ago and solved it by using wifi because I thought that it might be some router problem. But since then I did all the possible changes and tests. I even reinstalling the the roon of different MacMini, so today the roon server runs on different hardware, but all stays the same.
I wondering whether this roon issue or Tidal issue, maybe some of the networks doesn't like the stable IP address, with ethernet connection it always the same.
Please advise.

Describe your network setup

Router with connected mesh access points TpLink, with connected roon server through ethernet cable.

2

Hey @Tom_V,

Thanks for writing in and for sharing your report! I’m sorry to hear your issues have returned. Could you please bring your server back online, and we’ll enable a fresh diagnostic report to review.

In the meantime, try:

  1. Check for IP/MAC address conflicts on Ethernet Your router may be assigning the same IP to two devices, or the Ethernet MAC is somehow on a block list. Log into your TP-Link router and confirm the Mac Mini’s Ethernet lease is clean with no conflicts.

  2. Force a fresh DHCP lease on Ethernet On the Mac Mini, go to System Settings → Network → Ethernet → Details → TCP/IP → click “Renew DHCP Lease”. Then immediately try signing into Tidal. If it works once, the stale lease was the culprit.

  3. Check DNS on Ethernet, specifically Ethernet and Wi-Fi can use different DNS servers. Tidal’s auth endpoints may be resolving differently. On Ethernet, manually set DNS to 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google) in your network settings and retest.

  4. Capture whether it’s a Tidal or Roon issue Try signing into Tidal’s standalone app or web player directly from the Mac Mini while on Ethernet — bypassing Roon entirely. If it fails there too, the problem is Tidal + Ethernet, not Roon. If it works, the issue is Roon’s Tidal token handling on Ethernet.

We’ll be monitoring for your reply, thank you! :folded_hands:

3

The DNS change suggested in step three above tends to resolve this issue for most users. If you haven’t tried changing your router’s DNS service to Google or Cloudflare, we strongly recommend giving that a shot as your next troubleshooting step.

This thread is closing due to inactivity, having received no response from the OP. If you require further assistance, please reach out in a new tech support request here and we’ll reopen the topic thread.