Intermittent Tidal Problem

[Martin_Joyce]

Login attempt generates meesage :“There was an unexpected error, please check your account setting”. The same login functions properly through Tidal’s web interface. This was working several days ago.

Also, is there a timeframe on Chromecast as an endpoint?

[Greg (Greg Stratton)]

Hi Martin,

Try quitting Roon (or Roon Server) app and restarting.

No timeframe for Chromecast.

Cheers, Greg

[AMP (Andrew P)]

Are you running your core on linux by chance (or QNAP, Synology, Sonic Orbiter, Antipodes, etc)?

If so, try this as a workaround

Tidal won't login after latest roon update [fixed in 1.3]

If you are encountering this error on a linux-based core (includes Synology, Qnap, Sonic Transporter) then the following workaround may get you going. You need to re-start RoonServer twice in succession. Don’t reboot your core, just stop the Roon package and restart it (Synology, Qnap, Sonic Transporter). Wait until your remote reconnects and then stop and start again. If you’re running a native linux install then stop and start Roon using systemctl. Best to count to 10 between the stop and s…

If you’re running on Windows or Mac then I’m betting that @support is going to want to collect some info from you!

[Tony_Devitt]

FWIW I captured this screenshot while working with an Antipodes user today:

The ‘two RoonServer restarts’ workaround didn’t work … had to uninstall/reinstall Roon Server and then he could log into Tidal.