Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 30 Nov 2025 between 5pm and 5.30pm CET
What are the make and model of the affected audio device(s) and the connection type?
· see above
Describe the issue
Streaming from Tidal leads sporadically to interruption and skipping in the queue. It does not happen all the time. Internet connection is stable at 100/50. Setup: ROCK connected to the router via LAN, endpoint is WIIM Pro, also connected via LAN to the same router.
Describe your network setup
Fritzbox 7530 -> R.O.C.K -> WIIM Pro (all conntected via LAN)
Would you kindly let us know the quality set in the Settings → Services → Tidal → Edit → Streaming quality?
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Thanks for the update! From a recent diagnostic report from your ROCK, we can see the following errors leading to Tidal playback stopping:
Warn: FTMSI-B-OE ti/0F20631F: poor connection kbps:455.0 (min:803.0)
Trace: [Wohnzimmer] [zoneplayer/raat] too many dropouts. stopping stream
Trace: [Wohnzimmer] [Lossless, 16/44 TIDAL FLAC => 16/44] [PLAYING @ 0:15/2:44] Put There By The Land - Great Lake Swimmers
Warn: [zone Wohnzimmer] Track Stopped Due to Slow Media
Based on the network information you’ve provided so far, it sounds like your network setup/chain is already pretty simple - both devices are hardwired directly to your primary router.
If that is the case, I’d next look to investigate any network priority-related options within your router settings - and set bandwidth priority to both your endpoint and server.
I do believe FRITZ!Box lets you prioritize devices or applications under “Internet → Filter → Prioritization.” Or, on the mobile MyFRITZ!App you can mark a device as “prioritized device” (useful for e.g. video-conferencing) under the “Home Network → Network → Network Connections” settings.
Let me know if you have either of these options and if that changes your behavior as well. If it doesn’t, it may be worth exploring different DNS servers like Cloudflare or Google.
We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
