Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 20:30
What are the make and model of the affected audio device(s) and the connection type?
· Apolitan
Describe the issue
I listen for hours without any problems using Tidal, and then the stream starts to keep cutting out. A network problem message appears, but everything else is working fine...
Thanks for reaching out. I’ve enabled diagnostics for your Roon Server and what this does is upload a log set to our servers for review. Looking over the log set, it looks like you are getting dropouts due to not having enough speed to download the track:
12/09 19:24:12 [Local 12/09 20:24:12] Trace: [Analog] [Lossless, 24/48 TIDAL FLAC => 24/48] [PLAYING @ 0:01/3:04] The Longest Night - Abstract Crimewave / Chrissie Hynde
12/09 19:24:12 [Local 12/09 20:24:12] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:13 [Local 12/09 20:24:13] Warn: FTMSI-B-OE ti/72B7A4FD: poor connection kbps:493.0 (min:1930.0)
12/09 19:24:13 [Local 12/09 20:24:13] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:14 [Local 12/09 20:24:14] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:15 [Local 12/09 20:24:15] Info: [stats] 5260mb Virtual, 795mb Physical, 226mb Managed, 569mb estimated Unmanaged, 382 Handles, 77 Threads, 0.43% of runtime in GC pauses, 6ms last GC pause duration
12/09 19:24:15 [Local 12/09 20:24:15] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:16 [Local 12/09 20:24:16] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:16 [Local 12/09 20:24:16] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:17 [Local 12/09 20:24:17] Trace: [Analog] [Lossless, 24/48 TIDAL FLAC => 24/48] [PLAYING @ 0:06/3:04] The Longest Night - Abstract Crimewave / Chrissie Hynde
12/09 19:24:17 [Local 12/09 20:24:17] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:17 [Local 12/09 20:24:17] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:18 [Local 12/09 20:24:18] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:18 [Local 12/09 20:24:18] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":8872}
12/09 19:24:18 [Local 12/09 20:24:18] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":24000}
12/09 19:24:19 [Local 12/09 20:24:19] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:19 [Local 12/09 20:24:19] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":24000}
12/09 19:24:19 [Local 12/09 20:24:19] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:19 [Local 12/09 20:24:19] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":24000}
12/09 19:24:20 [Local 12/09 20:24:20] Debug: [prebuffer] sleeping in read -- this isn't good
12/09 19:24:20 [Local 12/09 20:24:20] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":24000}
12/09 19:24:20 [Local 12/09 20:24:20] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":24000}
12/09 19:24:21 [Local 12/09 20:24:21] Trace: [HDA Intel PCH ALC887-VD Analog] [raatclient] GOT [85] {"status":"Dropout","samples":24960}
12/09 19:24:21 [Local 12/09 20:24:21] Warn: [Analog] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
We haven’t seen a response from you on this thread in some time. Without any new activity, it will shortly auto-close. Please reach out if we can assist further. Thanks!