Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· I don't have a System Output available, but I'd like to keep troubleshooting
How is the affected Zone connected to your RoonServer machine?
· Cable (USB, HDMI, SPDIF, etc.)
Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· Connected directly to my RoonServer machine
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· Rockna Wavedream Net and chord Dave. I use a Charlin BNC cable between them.
Describe the issue
I have a Rockna Wavedream Net. It’s running Roon server on it. I use a SPDIF BNC cable to my Chord Dave. No matter what BNC port I use on the Chord Dave, Roon loses the connection with the zone for a second and then the zone appears back but the playback stops when the zone is disconnected. It happens every 3-5 songs.
Describe your network setup
Using WiFi mesh with TPLink Deco 5 units. From one unit I use an RJ45 cable to the Rockna Wavedream Net.
Thanks for reaching out. Can you please let us know the exact local time + date + track when this issue next occurs? We can enable diagnostics for your account and see if there are any specific errors occuring around your timestamp. Are other zones remaining stable, or do they also disappear?
We have analyzed the analytics response came from your Roon Server and can see that the songs are being stopped due to large time drift.
The round-trip time was of about 88,5 ms which is quite a lot for Roon Transport Protocol.
While there is not much of an explicit reasons for that we may assume that it is happening because the CPU in your Streamer does not match our minimum requirements (your streamer has intel celeron 3955U while Roon requires at least Intel Core i3 ).
Thus, can we please ask you to try to install Roon Server on your PC and connect it to the Streamer via HDMI or USB (whatever is available in streamer) and play music from PC to the streamer ?
Thanks for getting back to me. The streamer was working fine until 2 versions ago of Roon. It was working perfectly. The audio system hasn’t changed, the network hasn’t changed, the library size didn’t change. So, as long as the streamer has been working fine since January 2025, used daily for 10-12 hours non stop, I don’t see how the CPU is to blame. Not to mention that this issue was addressed in the latest update of Roon. The exact issue I’m describing. Tomorrow I’ll be in a call with Nucu from Rockna to troubleshoot the streamer to make sure it’s nothing going on in the streamer. I’ll get back to you with the results.
We’ve enabled an additional diagnostic layer for your account. To activate it, please restart your server a few times, then reproduce the issue once more.
When the issue occurs, note the exact timestamp and let us know here — this will help us review the relevant diagnostic data.
It happens again today, 14th of November 2025, around 13:00 (1 PM) UTC+3 time zone.
With Nucu from Rockna I looked over the logs. We disabled the file analysis both on demand and the background one and the cpu load was reduced to 1% while playing music. This has improved the situation slightly but losing the zone still happens, although it takes longer to happen.
Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· I have a *mesh network* with devices connected to multiples points
Your local network might need some re-arranging to support Roon.
· None of the suggestions have helped me. I'd like to submit a support request.
What are the make and model of the affected audio device(s) and the connection type?
· Chord Dave, BNC
Describe the issue
I have a Rockna Wavedream Net. It’s running Roon server on it. I use a SPDIF BNC cable to my Chord Dave. No matter what BNC port I use on the Chord Dave, Roon loses the connection with the zone for a second and then the zone appears back but the playback stops when the zone is disconnected. It happens every 3-5 songs.
Describe your network setup
Using WiFi mesh with TPLink Deco 5 units. From one unit I use an RJ45 cable to the Rockna Wavedream Net.
Unfortunately I cannot install the early access version on the Rockna Wavedream Net. There is no such option on the device. The reinstall button reinstalls the version that it already has in some folder that I do not have access to.
I just wanted to mention that this worked fine until 2 versions ago. So it’s something that was introduced lately. I don’t know if it matters, but Roon Arc never worked for me. Locally it worked until today. It no longer sees the server, even though the phone and the server are on the same network. No change in network settings.
I wanted to touch base with some good news, which is that our technical team has been able to reproduce this behavior, and we’ve opened up a bug report with our developers.
While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved.