Internal SATA cable snapped impacting storage (ref#7JYPGS)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My internal Sata Cable has come away from the ribon. It looks like it has snappped, but I am unsure how as I haven't used it before. I seem to have connected it externally through a USB rather than as Internal Storage.

Tell us about your home network

· The home network is fine My Nucleus One is the problem

2

Hello @jagamble1

Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

Screenshot 2024-08-30 at 10.55.51
Screenshot 2024-08-30 at 10.55.51836×394 32.6 KB

They’ll help get you sorted out moving forward. Thanks! :+1:

3

Many thanks Vadim. I will do that.

4

Hello @jagamble1

Thank you for the update.

RMA team will handle this from here.