Internal Storage Disappears (selectively)

Support Nucleus Support
1

Roon Core Machine

Hello,

My Roon Nucleus information is as follows:

Roon version - 2.0 (build 1299) production

RoonOS version - 1.0 (build 258) production

Vendor version - 1.0 (build 14) production

Hardware Serial number - upon request

Hardware Vendor - Roon Labs

Hardware model - Nucleus

IP address - upon request

OS version - RoonOS 1.0 (build 258) production

Networking Gear & Setup Details

Coax Cable from ISP to N NETGEAR Nighthawk Multi-Gig Speed Cable Modem DOCSIS 3.1 (CM1100) Cable Modem.
Connected via RJ45 to TP-Link 8 Port Gigabit Ethernet Network Switch

  • Connected via RJ45 to Roon Nucleus
  • Connected to Wifi Router / Bridge

Connected Audio Devices

Connected via RJ45 to Lumin U1 Mini.

Number of Tracks in Library

under 30,000 tracks

Description of Issue

My internal storage drive still presents itself. When connecting to server on a MAC using “connect to server”, I can still see the internal storage drive. All of my music library is there. HOWEVER, my internal storage drive path that housed my backup files has disappeared, and now the automatic backups fail.

When looking in the app under settings, the internal drive has only one option - Format

Can you please advise how to correct this?

If I go to set a new backup path, the settings / Backups / (any) path will not recognize the drive. It doesn’t exist. I cannot create a new path as the drive “does not exist”.

2

Can you please clarify precisely where you created your Backup folder (give the complete filepath)?

You say you created it on the internal storage drive of your Nucleus, but this sounds wrong to me.

A Nucleus has (potentially) two internal storage drives:

  • an M.2 SSD used to hold the Roon OS and the Roon software
  • a 2.5" drive (SSD or HDD) that is used (exclusively) to hold local music files and folders.

You must not create a Backup folder on either of these drives, or you will get problems.

You can add a USB drive to the Nucleus and this can be used to hold a Backup folder, as well as an additional Watched Folder for your music files.

1 Like
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@Geoff_Coupe
Hello Geoff, is this absolutely a fact? Not to create a backup file in the Nucleus itself? I do understand why not to create a backup in the SSD internal storage but I am curious why it will create a problem and what kind of problem when creating a Backup in the M2.SSD

I never used an external USB drive for a backup folder so far.

I always create automatically a backup on my Synology NAS and a version in my Nucleus Plus in RoonBackups.

If this is wrong (which could be) please tell me why this is not correct?

Thanks in advance,
Jeff

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Because if you reinstall Roon OS using the Web Administration page it rebuilds the files and folders on the M.2 SSD and wipes out anything that isn’t part of the standard installation. So if that’s where you put your Backup folder - it’s been deleted.

Also, think about it - holding a Backup on the M.2 SSD is pretty illogical. The whole point of a Backup is that it resides in a separate location from your system.

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@Geoff_Coupe

Thanks for your fast reply and indeed it makes sense.
The Synology NAS makes sense but not at the M2.SSD.
Will add a memory stick in my Nucleus Plus for backups :smiley:

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Personally, I would get a proper USB SSD. Memory sticks are not the best at coping with Roon Backups. A Roon Backup consists of hundreds of folders and thousands of files. Writing these to a memory stick can tax some sticks…

1 Like
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@Geoff_Coupe
Here is what I am using right now in my Nucleus Plus

Ram-memory DDR4-2133 1.2V SO-DIMM Samsung, 2 modules of 16gb.

M2 ssd Samsung 970 evo plus m.2 250gb

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You have two M.2 slots in your Nucleus? That’s unusual. I’ve only ever known of Nucleus models to have one M.2 slot plus a SATA interface for the 2.5" drive used for music storage.

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@Geoff_Coupe
No, no, of course just one M.2 slot
2x 16gb RAM

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The USB stick has failed twice in this instance, which is why I created a folder on the internal drive. I will replace the USB SSD a third time and hope for the best. Thanks for the input and solid advice.

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