Internet radio dropouts

Roon Core Machine

Mac Miini - late 2012 Catalina

Networking Gear & Setup Details

Arris TG3492G

Connected Audio Devices

  1. Lumin Mini
    RME Dac

Number of Tracks in Library

2843 Albums

Description of Issue

Whether using IOS apps or direct from core, on both players Internet radio stations conatinualy stop and have to be restarted. Reboots make no difference. No problems with internet stations direct from Lumin or station apps

Hey @Alastair_Romanes

We’re sorry to hear that you’re having issues listening to Live radio. We’d be happy to help out with this.

I have a few questions that will help us troubleshoot:

  • Does the lost connection happen on all endpoints or only a specific endpoint?

  • Does Roon lose connection when you’re using only the system output on your Core device and not using other endpoints?

  • Can you tell us whether your Core is wired to internet or wireless?

  • Does the lost connection happen only on certain stations or all stations you attempt to play?

  • How was the station added to Roon? Here’s a link to an article on adding custom stations to Roon?

If this is happening frequently would you mind trying to recreate the lost connection for us? Please launch the radio station that loses connection and let us know the exact local time + date in your country when you next observe this issue and the streaming link when the issue occurs (e.g. at 11:41PM on 8/27/19 internet radio dropped off while I was playing station ABC with a streaming link of XYZ).

Then use the directions found here and send over a set of logs to our File Uploader?