Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?
· Is your device connected directly to the Roon Server via cable or over the network
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Only one output type is affected while the other output type works as expected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Happens very regularly
What are the make and model of the affected audio device(s) and the connection type?
· Blueusound pulse flex 2i
Describe the issue
Stream stops randomly when playing internet radio stream via roon on bluesound pulse flex 2i. Streaming from other sources is no issue. Streaming the same internet radio via roon to Cambridge EVO150 works fine. Streaming the samen internet radio directly to the bluesound pulse flex 2i (using bluesound app) also works fine. It makes no difference how I connect the bluesound pulse flex 2i; it happens via a wired connection and via wifi. Everything is up to date. Roon source path states AAC 48kHz 2ch 60 - 72 kbps
Describe your network setup
SmartWifi modem Sagemcom (Ziggo); wired connection to switch TL-SG105E; or wifi (in both cases the issue occurs)
Thank you for the detailed report — that’s extremely helpful.
Since you’re seeing the issue only with AAC internet radio streams and specifically when outputting to the Bluesound Pulse Flex 2i, the next step is for us to take a closer look at the diagnostics for your Core.
Before I enable diagnostics, could you please do the following so we can capture clean logs around the event:
Start playback of the problematic AAC internet radio stream to the Pulse Flex 2i.
Wait until the audio stops.
Note the local date and exact timestamp when the stop occurred.
Reply back here with that timestamp.
Additionally, just to confirm — does the same radio station play normally when outputting to any other zones in Roon?
This will help us narrow down whether the issue is device-specific or something earlier in the signal path.
Once we have the timestamp and confirmation, we’ll enable diagnostics and review the data on our side.
Thank you for your quick response to my issue. I have been listening to the same radio station for the last hour now and as if by a miracle there are no drops in the stream.
I have had this issue ever since I bought the Bluesound pulse some 6 months ago. Most of the time the stream would stop playing within minutes, but now that I took time to write to you the issue seems to have disappeared. Bizar.
Fingers crossed the issue doesn’t come back. If in next couple of days the issue returns, I will contact you with date and time stamp so you can investigate.
We wanted to reach out to see how playback performed in the last few days.
Please let us know if we can inspect any particular dropout. The name of the track that stopped playing will usually suffice for our team to capture the event.
Just pinging this thread to check in. At your convenience, please let us know if you’ve encountered any further issues with playback since your last post. We hope everything has been performing smoothly!
Without any futher comment, this thread will close after several more days under the assumption the issue has resolved.