IOException in RTSP while using Airplay2 zones (ref#M5MI8S)

[Andrea_Riela]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Zones via Airplay2 can pair correctly, but IOException in RTSP

Describe your network setup

UDM Pro as intervlan gateway, switches Unifi, Unifi AC-PRO wireless. Vlan A (RoonCore and Panasonic 43W90, firetv), Vlan B (Macbook, iPad and iPhone). No rules between those two vlans. mDNS and IGMP snooping enabled between those two vlans.

[Andrea_Riela]

Let me describe the issue. I can’t use my AirPlay2 zones, they can’t play music.

My tests:

• same vlan (RoonServer to Panasonic TV; the tv is wireless, Roon is on my QNAP NAS, so wired) KO
• different vlans (RoonServer to iPad OK*, RoonServer to Macbook KO, RoonServer to MacMini KO … all Apple devices on the same vlan/SSID)
• if I try to open a Youtube video from my iPhone and send to the Panasonic TV (different SSIDs), it works like a charm.

So, it seems if I start audio/video from an Apple device to another device (Apple or not Apple), it works. If I try to start audio from Roon to any AirPlay device, it doesn’t work.

• with iPad it works, but sometimes suddenly it disappear from Zones list.

the log:
Panasonic: TV Cucina 192.168.3.130
RoonServer: 192.168.3.3
I’ve tried with PINs, but I had the same issues as

Issue connecting Roon to Samsung TV via Airplay2 update (ref#G4VE6T)

What’s happening? · I'm having trouble connecting to Roon What type of connection issue? · Something else Describe the issue Roon recently launched update on Airplay2 for Samsung phones to connect to Samsung TVs and soundbars. I can connect to my Samsung soundbar but failed to Samsung TV. I tried to enable the TV device in Roon by inputting the passcode provided by the TV, it seemed connected but the TV generated another passcode later on, but Roon gave me no chance to enter the second passcod…

So I’ve used the password.

12/03 18:16:49 Trace: [airplay/clientV2] [192.168.3.130] Sending pair-verify #1
12/03 18:16:50 Trace: [zone TV Cucina] Loaded Queue=20 Tracks Swim=Inactive AutoSwim=True Loop=Disabled Shuffle=False
12/03 18:16:50 Trace: [TV Cucina] [HighQuality, 16/44 ALAC => 16/44] [PAUSED @ 0:04/0:53] 12 Etudes d'exécution transcendante, S. 139: 1. Preludio in C major - Franz Liszt
12/03 18:16:50 Warn: [airplay/clientV2] [192.168.3.130] pair-verify #1 failed: 403 Forbidden, attempting pairing
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] pair-setup-pin
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] Sending pair-setup-pin #1
12/03 18:16:50 Warn: [airplay/clientV2] [192.168.3.130] pair-setup-pin #1 failed: 403 Forbidden, attempting pairing
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] Sending pair-verify #1
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] pair-setup fail
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] pair-verify #1 Succeeded
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] Sending pair-verify #2
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] pair-verify #2 Succeeded
12/03 18:16:50 Trace: [airplay/clientV2] [192.168.3.130] Requesting OPTIONS
12/03 18:16:50 Info: [airplay/clientV2] [192.168.3.130] REQUESTING OPTIONS *
12/03 18:17:00 Warn: [airplay/rtsp] IOException in RTSP request: Unable to read data from the transport connection: Connection timed out.
12/03 18:17:00 Warn: [airplay/clientV2] [192.168.3.130] OPTIONS failed: Result[Status=NetworkError]
12/03 18:17:00 Warn: [airplay/clientV2] [192.168.3.130] Failed to get OPTIONS: Result[Status=NetworkError]
12/03 18:17:00 Info: [airplay] AirPlay device connection failed to: AirPlayDevice[DeviceId=4D0864CFB035@Panasonic 43W90._raop._tcp.local, Name=Android.local, Model=AFTGOLD01, IPEndPoint=192.168.3.130:7000]
12/03 18:17:00 Trace: [airplay] disconnected

I hope this helps to investigate my issue

thanks
Andrea

[Andrea_Riela]

I’ve tried with compatibility mode enabled:

12/03 21:46:35 Trace: [airplay/client] Requesting OPTIONS
12/03 21:46:35 Info: [airplay/client] REQUESTING OPTIONS *
12/03 21:46:35 Warn: [airplay/client] Failed to get OPTIONS: Result[Status=InvalidRemoteData]
12/03 21:46:35 Info: [airplay] AirPlay device connection failed to: AirPlayDevice[DeviceId=4D0864CFB035@Panasonic 43W90._raop._tcp.local, Name=Android.local, Model=AFTGOLD01, IPEndPoint=192.168.3.130:7000]
12/03 21:46:35 Trace: [airplay] disconnected
12/03 21:46:35 Trace: [zone] TV Cucina received transport control from endpoint integration: suspend
12/03 21:46:35 Trace: [zone TV Cucina] TV Cucina received transport control from Panasonic 43W90 (AFTGOLD01): suspend
12/03 21:46:35 Trace: [zone TV Cucina] Suspend
12/03 21:46:35 Info: [zone TV Cucina] Canceling Pending Sleep

[connor]

Hi @Andrea_Riela,

Thank you for taking the time to share such a thorough report and we’re sorry you’re experiencing these frustrating playback problems.

The traces you’ve shared suggest you’re encountering at least one known and ticketed issue with Roon’s Airplay2 pairing in certain firmware environments.

We’d like to ask you to restart RoonServer two times to enable verbose logging and then repeat this test:

• same vlan (RoonServer to Panasonic TV; the tv is wireless, Roon is on my QNAP NAS, so wired) KO

Please let us know the name of the track you attempted to play or an approximate timestamp of the test. Our team will follow up with our conclusions and more information about the other tests you’ve performed.

Thank you for your patience!

[Andrea_Riela]

done. I’ve tried to listen “12 etudes d’execution transcendante”, Liszt, Alice Sara Ott. Around 12.10 AM CET

some info:

192.168.10.98 is my iPad
192.168.3.130 is my Panasonic 43W90 (firetv)
192.168.3.3 is the Roon Server
192.168.3.254 (and all .254) gateway UDM-PRO

let me know if you need more, I have also a wireshark on the network so I can take some pcap files if needed.

btw not sure if this is relevant, but my iPad and the Panasonic TV are randomly disappearing from the list of Zones. For the iPad, it can be related to a timeout (?), I see a lot of “keepalives” in the logs. For the Panasonic, it happens when the tv is in standby (but I’ve checked, the stack IP is always reachable), if I turn on usually I see it in the list.

FYI I’ve tried also to disable and re-enable the Panasonic Zone (“TV Cucina”) and tried again to listen that song at 12.38 and 12.40 AM CET

Andrea

[Andrea_Riela]

this seems interesting:

12/04 12:38:58 Warn: [airplay/client] Failed to get OPTIONS: Result[Status=InvalidRemoteData]

Roon is expecting something different by the client?

[alex_h (Alex)]

Hello @Andrea_Riela !

Thanks for confirming the problem.

I would like to let you know that we have open an internal ticket addressing your problem.

We have collected analytics information from your device and this thread so we do not require any other details from you as of now.

Stay tuned and have a nice day!

Regards.