Core Machine (Operating system/System info/Roon build number)
Lenovo Core i5 Laptop with 256 GB SSD
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Synology Wireless Router 1900AC
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
iOS App (latest) - iPhone XR
Description Of Issue
Issue just started 20 minutes ago or so. iOS App is completely unstable. Crashes every few seconds. Have not tried other controllers.
wizardofoz
(Mr Fix It aka The Wiz)
July 27, 2020, 7:41am
2
If this is a new install then try uninstalling the app (remove) and reinstall.
noris
July 27, 2020, 3:37pm
5
HI @meinhard57 ,
Is there any change in behavior if you reboot the iOS device, clear out the image cache under Roon Settings -> Setup
, clearing out the playback queue or reinstalling the App from the Apple App store?
First thing I did. No help.
OK - have tried all your suggestions. No improvement- still crashing every time opened after 10 seconds or less…
1 Like
noris
July 28, 2020, 12:39am
8
Thanks for confirming @meinhard57 . We are actively looking into this issue and we are looking for users who would be willing to install a special version of the Roon app with additional logging capabilities. If you are interested in helping with this special version, please PM @dylan , thanks!
Hi everyone,
Our QA team has continued to try to reproduce this issue in a controlled environment, but unfortunately nobody on the Roon team has been able to see this issue consistently. As we continue forward with our investigation, we are hoping to gather some additional diagnostics from anyone who is experiencing this issue regularly. If you’re interested in helping with this, which includes a special version of the Roon app that has additional logging, please send me a PM and I’ll walk thro…
wizardofoz
(Mr Fix It aka The Wiz)
July 28, 2020, 3:04am
9
Is this XR specific? Seems to ring a few bells with others having issues on XR models
noris
Split this topic
October 30, 2020, 2:07am
10
noris
Split this topic
December 9, 2020, 6:29pm
11
A post was split to a new topic: iPhone - iOS Crashes
noris
Split this topic
January 22, 2021, 8:23pm
12
A post was split to a new topic: iPhone X - iOS 14.3 Crashes
system
(system)
Closed
October 14, 2022, 4:51pm
14
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.