iOS app not responding for a new user (ref#D7IH5V)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· IOS app not responding to new user

Tell us about your home network

· isp stat link with orbi wifi

2

Hi @Tim_Ivie, welcome to the community, and thanks for writing in.

Please delete the Roon app from your iPhone or iPad, install it again from the App Store, and sign in. That clears the local state the app keeps, which is the usual cause here.

If it still does not respond after that, please tell us what you see on screen when it stops.

3

Hi @Tim_Ivie,

Wanted to follow up on this. Were you able to delete and reinstall the Roon app on your iPhone or iPad, then sign back in, to clear out the local state we mentioned? If it is still unresponsive after that, reply with what you see on screen when it stops, and we will take it from there.

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.