Mac mini mid 2010 2.66Ghz
MacOS HighSierra 16Gb DDR3
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Eero home network system >> Cisco switch >> ISOregen >> PSAudio DAC
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
iPhone 12 Pro - Crash every 30 seconds
iPad Pro - working fine
MacBook Pro - working fine
Description Of Issue
iPhone has new problem where Roon crashes ever 30 seconds. Able to connect and search library without issues but will crash regularly. Recently added Eero network system but no other changes to system or network. All other Roon devices working normally.
I’ve just tried to enable diagnostics mode for your device, next time you use the Roon app on your iPhone, hopefully a log set will be delivered to our servers. Can you please open the app, use it for a few minutes and let me know once you have done so? Thanks!
I didn’t really have problems on my previous device (iPhone 7) that I can recall, but I recently updated to iPhone 12 Mini and have had frequent, routine crashes.
Roon will run for around 10-15 seconds and then just close.
I have rebooted my router, Roon OS, my endpoints, my iPhone, deleted Roon app and reinstalled several times (this seems to work best though it is short lived) and have run out of ideas.
My other devices (iPad Air 2 and MBP) seem to have no issue, nor does my partner’s phone (iPhone 11).
Thanks for letting me know, I can confirm that the log report has been received.
Looking over the log, it looks like your iOS device’s RAM usage increased very quickly and then the app was closed by the iOS system.
We currently have an investigation in progress regarding this issue, your report matches a few others that we’ve had, so I have added you to the investigation and our team is trying to identify the root cause.
I can’t comment on when exactly this investigation will be complete, so thank you in advance for your patience here!