iOS devices crashing shortly after startup [See staff post]

Same issue - Chrashes within 30 seconds

  • If you’re seeing this with a specific action, please describe the actions that reproduce this in detail - when loading the app - starts - works then crashes within 30 seconds.
  • If the crash happens seemingly at random, how often does it occur - everytime
  • Phone / iPad model - Iphone 12 Pro Max
  • iOS version - 14.4
  • Core type - PC
  • OS Language - Danish
  • Roon Language - Danish

We have sent so many crash logs to Roon. During the summer, many of us downloaded an app connected to the Roon app that sent crash logs to Roon that were beyond just the information the Roon app provided. We did it for months, but nothing was fixed.

I give up. When it starts crashing, I restart my phone. The only thing that works…for a while.

1 Like

Hello, @support. Starting this evening, iOS on my iPhone no longer can find my core. I uninstalled and reinstalled the iOS app with the same outcome.

Roon core is working as I have checked on a separate PC with Roon Remote on it and I can access and play out through my system.

In addition, neither my Surface Pro2 laptop running Windows 8.1 nor my Android tablet can find the core tonight. That needs fixing, but we’ll focus here on the iPhone only.

Details:
iPhone 7 Plus
iOS 14.4
Roon app v 1.8.00756

Core
Windows Server 2019 with Audiophile Optimizer
RoonServer v 1.8 build 756

I rebooted the core and that did not solve.

Thanks for the help. JCR

Update: iOS app worked last night. Back to not working this morning.

After latest update Roon 1.8 now works with Danish language on IOS

Still got the crashing i’ve been experiencing from march last year… feels like a memory leak or issues with memory.

  • If the crash happens seemingly at random, how often does it occur

When it starts it’s often. Scrolling through albums or loading related albums. Can happen anywhere.

  • Phone / iPad model

iPhone Xs 512gb (A2097)

  • iOS version

From 13.x until 14.4

  • Core type

Ubuntu 20.04 on NUC6i5

  • OS Language

Dutch

  • Roon Language

Dutch

Happening for me too, note was also happening before 1.8 update:

  • If you’re seeing this with a specific action, please describe the actions that reproduce this in detail

Often happens almost straight after opening app (either connection loss, or crash), no specific actions trigger it

  • If the crash happens seemingly at random, how often does it occur

Sometimes within seconds of opening the app, but usually within 20secs of trying to use the app

  • Phone / iPad model

Iphone 8
Iphone 12 mini
Ipad 6th Gen

  • iOS version

All 14.4

  • Core type

Windows 10 Pro, Core I5 4310U CPU, 8GB Memory, 128 GB SSD, Roon 1.8 Build 756 64 bit. Dell laptop.

  • OS language

English UK

  • Roon Language

English UK

Sorry didn’t see this thread, so raised a separate thread here: Roon Remote dropping connection to Core and crashing on all of my IOS devices

Details from other thread below:

Core Machine (Operating system/System info/Roon build number)

Windows 10 Pro, Core I5 4310U CPU, 8GB Memory, 128 GB SSD, Roon 1.8 Build 756 64 bit. Dell laptop.

Used to stream from local NAS and with Tidal.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Google Wifi Router (Mesh with 2 mesh units) used as network DHCP server, connected to BT modem PPPoE (no double nat).
Gigabit ethernet network via TP-Link 24-Port Gigabit Ethernet Switch, TL-SG1024D

Core, connected via Ethernet, DHCP but static IP assigned by router
Music library on Synology NAS (shared folder), also connected via ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Project Stream BOX S2 Ultra (ethernet connection to network) → Benchmark DAC 3 via USB
Apple TV (x 2) (ethernet connection to network) using airplay
Naim Mu-so QB Gen1 (x 2) (ethernet connection to network) using airplay
IOS Remotes all connected via wifi:

  • Iphone 8IOS 14.4
  • Iphone 12 mini IOS 14.4
  • Ipad 6th Gen IOS 14.4

Windows 10 Laptop remote connected via wifi
Samsung Tab S SM:T700. Android 6.01 Remote connected via wifi

Description Of Issue

All of my IOS devices when used as remotes, continuously drop connection to the Core (frequency inconsistent - sometimes happens seconds after opening the Roon app, but always within about 20 seconds of using the app).

Sometimes the app reconnects, but often the app completely crashes. Roon pretty unusable on the IOS devices at the moment. This happened before the recent 1.8 release, and continues to happen after Roon 1.8 update was installed.

Affected devices:

  • Iphone 8IOS 14.4
  • Iphone 12 mini IOS 14.4
  • Ipad 6th Gen IOS 14.4

Have tried uninstalling and reinstalling the roon remote app on IOS devices, but no improvement.

The problem does not occur with my non IOS remotes e.g.

  • Windows Laptop (MS Surface pro 4)
  • Samsung Tab S SM:T700. Android 6.01

Non IOS devices stay connected to Core reliably, and do not crash.
Music streams to all audio devices reliably and is stable

Powering down my iPhone 11 Pro did the trick.
I’m on iOS 14.4. Was crashing after 10 secs (idle or navigating).
All good now

Latest OS all devices.
ROCK on NUC
iPhone XS
Crashes randomly
UK English.
33 Gb of 64 Gb used.

Have reinstalled and cold started.

Remains unreliable.

This always worked for me, but after a while the issue returns… so it’s not a solution in my case.

Hi

I have done the latest update, did a hard reset on my iPhone 12 Max OS 14.4 and I have had no further issues. There was another update a day after the last one which is 1.8 (Build 756)

Random crashes, regardless of type of interaction with app.

iPhone X
iOS 14.4
Roon Remote 1.8.00756
Roon Nucleus

How do you get the crash log? Roon was stable for a few days on my iPhone and yesterday went nuts. Better today so I assume
It’s maybe something to do with the Roon servers?

Constant random crashes regardless of view (artist, album, search view, genres, settings, everything I’ve tried). About 5-20 seconds before each crash.

iOS 14.4
Roon remote 1.8.00756
Roon 1.8 (Build 756) on Ubuntu, 20.4, i5 4 core 3.2 ghz
iPhone SE2 and iPhone 11

This is a bit disappointing as I’m on the 14 day trial and can’t get a proper chance to try out Roon.

Update: Roon Remote on my older iPad mini 2, running iOS 12.5 doesn’t seem to crash (it’s been running for a couple of minutes now, which is clearly more stable that what I could get on my iPhones, running the lastest iOS). So it seems to be specific to at least iOS > 12.5.

I’d be glad to try out some test builds and send some logs, anything just to get some real Roon experience from this this trial. :slightly_smiling_face:

Hey, @support, I just got a crash log from RoonServer - from a fresh restart (system restart roonserver.service), all the way to the crash of the iOS app, some 1000 lines down the line. How can I send you the log?

One thing I’ve noticed since the update is slow response time on the iOS app on my iPhone 11 Pro Max. Like if I’m playing a song and click on another song from a different album it can take up to 10 seconds or so before the song plays. So it’s been lagging at times. No dropouts during the songs, just a bit annoying. Otherwise I’m loving 1.8. My setup is all wired with an sonictransporter i9. Fiber internet. Music stored on a NAS. I haven’t had these kind of slow response times before. I’ve also noticed the app crashes occasionally and I can fix that by restarting my iPhone.
Hopefully just growing pains with the new update.

You can try and find the logs using this method:
https://developer.apple.com/documentation/xcode/diagnosing_issues_using_crash_reports_and_device_logs/acquiring_crash_reports_and_diagnostic_logs#3403790

Or as I did, connect the app development software xCode and find logs through it.

My app has worked fine for a while now. Some times it stops responding and I quickly relaunch it and all fine again.

Good luck!

It fine for a day or so. Then goes crazy. Tonight it was quitting after playing for 10-25 seconds. Power the phone down and back on was the only fix.

The app keeps crashing on my iPhone 11 Pro. Is this something happening to others ? I deleted and reinstalled the latest version today but the problem continues.

Same specs here…same crashing every 10 seconds or so when using the updated Roon app on my iPhone X. Renders app unusable and user experience horrible.

When I have the iPad language set to Polish, failures are very frequent. After changing to English, it is rare, but it does happen.

Still crashing…