iOS devices crashing shortly after startup [See staff post]

Constant random crashes regardless of view (artist, album, search view, genres, settings, everything I’ve tried). About 5-20 seconds before each crash.

iOS 14.4
Roon remote 1.8.00756
Roon 1.8 (Build 756) on Ubuntu, 20.4, i5 4 core 3.2 ghz
iPhone SE2 and iPhone 11

This is a bit disappointing as I’m on the 14 day trial and can’t get a proper chance to try out Roon.

Update: Roon Remote on my older iPad mini 2, running iOS 12.5 doesn’t seem to crash (it’s been running for a couple of minutes now, which is clearly more stable that what I could get on my iPhones, running the lastest iOS). So it seems to be specific to at least iOS > 12.5.

I’d be glad to try out some test builds and send some logs, anything just to get some real Roon experience from this this trial. :slightly_smiling_face:

Hey, @support, I just got a crash log from RoonServer - from a fresh restart (system restart roonserver.service), all the way to the crash of the iOS app, some 1000 lines down the line. How can I send you the log?

One thing I’ve noticed since the update is slow response time on the iOS app on my iPhone 11 Pro Max. Like if I’m playing a song and click on another song from a different album it can take up to 10 seconds or so before the song plays. So it’s been lagging at times. No dropouts during the songs, just a bit annoying. Otherwise I’m loving 1.8. My setup is all wired with an sonictransporter i9. Fiber internet. Music stored on a NAS. I haven’t had these kind of slow response times before. I’ve also noticed the app crashes occasionally and I can fix that by restarting my iPhone.
Hopefully just growing pains with the new update.

You can try and find the logs using this method:

Or as I did, connect the app development software xCode and find logs through it.

My app has worked fine for a while now. Some times it stops responding and I quickly relaunch it and all fine again.

Good luck!

It fine for a day or so. Then goes crazy. Tonight it was quitting after playing for 10-25 seconds. Power the phone down and back on was the only fix.

The app keeps crashing on my iPhone 11 Pro. Is this something happening to others ? I deleted and reinstalled the latest version today but the problem continues.

Same specs here…same crashing every 10 seconds or so when using the updated Roon app on my iPhone X. Renders app unusable and user experience horrible.

When I have the iPad language set to Polish, failures are very frequent. After changing to English, it is rare, but it does happen.

Still crashing…

I reinstalled Roon on my iPhone Xs then it worked, but after a week the issue returned.

Could this be related?

well possible. My iPad crashes have actually increased in 764 over 763

Hi @support any update on this? I’m still having the same issue with the latest version of the ios app - after running the roon ios app on my phone for a while it begins crashing, then continues to crash every minute or so, making it basically unusable (as I previously reported in a separate message that got merged into this thread on Feb 13).

Any update you can provide would be helpful.

Roon Rock on NUC5i5

Ethernet for Roon Core

Roon Remote app crashing every time on my iPhone 11 Pro.
It loads up fine and then 5-10 secs later it just crashes (even when leaving it idle, not doing anything).
The Roon Remote app is working fine on my iPad (or Mac), this is only an issue on my iPhone.
This is only an issue since updating to 1.8. Also, it was fine initially after updating but then a few days later it started to crash.

Same problem here with the following configuration:
iOS 14.4, iPhone 12
Roon App: 1.8 Build 764
Core 1.8 Build 764 running on macOS
RoonBridge 1.7 Build 571 on RasPi 3
No specific action needed, just start the app, after 10.20 seconds it crashes, music continues to play. No log files in iOS analytics found. iOS language is German, but crashes also under English.

My iPad Pro with the most recent iOS with Room version 1.8 Build 756 works perfectly - and I will not update it.

Core Machine (Operating system/System info/Roon build number)


Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)


Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)


Description Of Issue

My iPhone app continuously crashes with rune 1.8 latest update. I’m not experiencing the same behavior on iPad.

The iOS app (on iPhone, not iPad) still crashes after just 10secs.
This has been an issue since the launch of 1.8…and is well documented on the community forums.
1 month on and it hasn’t been fixed. The updates to the app haven’t helped at all.
Don’t want to fuel more « outrage » but it’s just not acceptable.
I like the new layout and all, but the bare minimum is to have a stable, reliable app.
This is not the case

1 Like

Try this. The reboot has worked for others.

Thanks Slim. I’ve tried this already but unfortunately this isn’t a proper fix.
It solves the issue momentarily but then the app starts crashing again eventually (same for other people on this community)

Any news on this? I’m having the same problem rendering the iOS app unusable. It seems baffling that this hasn’t been addressed yet.

The storage usage of the Roon App is just crazy, no idea whats going on. see here:

I can confirm this: the app itself is about 380 Mb of size, but uses Gbs of “Documents and data” storage. I’m on iOS 14.4 with Roon app on version number 1.8.00764. Is anybody working on this?