iPhone 6s running roon connected via wifi and outputting through dock connector
Library Size
24,652 tracks
Description of Issue
iPhone 6S will launch roon app, show up as an endpoint, and play local media without issue.
After ~5 minutes, if the music is paused it will consistently fail to resume playing. I am able to reproduce the issue with some consistency, but shorter pause times seem to resume playing occasionally. Issue occurs identically on windows-based core, so suspecting the issue is on the endpoint side.
Workaround has been to exit the roon app on the ios endpoint, relaunch, and resume playing.
Looking for troubleshooting assistance to determine why it plays without issue on a fresh launch, but after being paused will fail to resume playback.
When it is failing to start playback are you receiving any errors or anything? What does it look like in the Roon app during this time? Can you do a quick screen recording to show what youāre seeing? Thanks!
Thanks for the video, @Mark_Mitchell! Iām going to enable diagnostics so we can take a look at what happened here. Iāll be in touch once I have an update on our investigation!
Tested just now, no change in behavior between dock connector and headphones. I also tried disabling private wifi on ios, but that also produced the same behavior.
Iām having exactly the same problem with an iPad Air 2 that I use to listen to music in the evening. If I use wired earphones with remote then a paused track will not resume if you press it 5 seconds or more after entering pause mode. Iāve just tested on my iPhone 8 Plus and get the same issue with wired headphones. Interestingly, if I use my Air Pod Proās then it will pause but never resume - even if less than 5 seconds. The same thing happens with my Fiio BTR5 earphone amplifier that connects to the iPad via Bluetooth.
Another issue thatās possibly connected to this is that if I set a timer to stop the music after 30 minutes I will almost always get the āSelect an Audio Zoneā message the next time I enter Roon on the iPad. Closing the app down and restarting it will always fix the problem. I think itās something to do with the app going into background mode (Iām sure Iāve had the same problem when pausing the iPad via the earphones after 15 minutes or so).
Thanks for confirming, @Mark_Mitchell. I passed a ticket along to our team for investigation and Iāll be sure to reach out as soon as I have their feedback.
Our QA team has pinned down this longstanding bug and we have a ticket with development. Weāll post here as soon as a fix is imminent and prepared for release with a Roon build - stay tuned and weāre grateful for the deep well of patience youāve all displayed.
Very disappointed to see that this hasnāt been fixed in todayās new build.
This is 100% reproducible on my iPhone 8 Plus and iPad Pro using AirPods. Start a track playing and the pause / resume works fine while the screen is showing. If you let the device sleep for a while you can pause the playback but it wonāt resume ā¦ you have to wake the screen up and then it works. The same applies to wired earphones.
I appreciate that not many people may use an iPad or iPhone as an endpoint but I like to listen to music at night and rely on the remote. Iāve moved over to using Plexamp as itās 100% reliable and gives a much better alternative to Roon Radio with their sonic analysis (and new DJ mode features).
This problem has been present since I started my Roon subscription 2 years ago - Iām surprised it hasnāt been addressed yet.
OS: Pop!_OS 22.04 LTS x86_64
Host: Inspiron 7560
Kernel: 5.19.16-76051916-generic
CPU: Intel i7-7500U (4) @ 3.500GHz
Memory: 2932MiB / 15899MiB
Roon build 1211 production build on Core and iPad (iPad OS 16.3)
Networking Gear & Setup Details
WiFi connection from core to all remotes/bridges
Connected Audio Devices
iPad ā 3.5mm headphone jack
Number of Tracks in Library
2,206 tracks in library
Description of Issue
When using my iPad as a listening endpoint, the listening zone is consistently dropped after the music is paused.
Shortly after pausing (I havenāt timed it), when I open the Roon Remote on the iPad, it says ānothing playingā, then says to select an audio zone, then repopulates with the iPad as a zone. This cycle is usually, but not always handled automatically after manually reopening the app. However, it often doesnāt work and the Remote has to be force closed and restarted.
I donāt use low battery mode or low data mode. Both the iPad and Core are connected to the router via WiFi.
Is there a workaround to stabilize the iPad zone and have it be available without actually having to open the Roon Remote app? Or is this just expected behavior? I dug around on the forum but didnāt really see a recent answer on the topic.
Thank you for the report, and weāre sorry to hear youāre encountering these difficulties. The team is aware of the underlying issue and has a ticket in the pipeline for a fix.
Iāll merge your post into the main tracking thread momentarily, so you can more easily and readily see updates once we release a fix. Thank you.
Hi @connor , has this underlying issue been fixed? I ask because it is happening on my iPhone Xr and seems to be a recent issue for me, as in the past week or two.
If it helps pinpoint the issue, I recently started using Bluetooth DAC/amps and the issue coincides with their use. Roon ARC does not seem to be affected.