iOS Remote can't find Core

[Gary_Bourke]

@support
please help me out with connecting Roon on iOS to my Roon core on windows 10 64 bit
both machines are on the same network
I tried both ethernet and wifi connections on my core
the iOS device can’t find the core
thanks for your support

[noris]

Hello @Gary_Bourke,

I have moved your post over from a PM into the support category. Can you please let me know some more information about your setup using this thread as a guide?

I'm having a problem with Roon -- where do I report it?

Reporting An Issue To Roon Support Still having a problem? Something seems wrong? Roon’s community site is where you can find the answers you need. The Roon team keeps a close eye on the Support section, and with help from members of the community all kinds of questions get answered quickly. If you need to report an issue, just flag @support when you post, making sure to: Describe Your Setup Tell us about your setup when reporting an issue. If you’re already running Roon (or trying to run Roo…

• Have you made sure that the iOS device is on the same WiFi network as your Roon Core?
• How is the Core connected to the network, directly to the Router or are you making use of a Range Extender/Powerline Adapter here?
• Are you by any chance using a VPN on your iOS device?
• Have you tried rebooting your Core and Networking Gear yet? I would do so if you haven’t yet.

Please let me know if that helps.

Thanks,
Noris

[wizardofoz (Mr Fix It aka The Wiz)]

Turn off any firewalls that might be active.