iOS remote connection trouble

(Daniel Gale) #1

I am having same issue on iPhone and iPad. Not with Win 10/64 PC though.

Delete/reinstall logs in immediately.

I will post a separate support ticket.

"Audio File Loading Slowly..." message for some endpoints while others work as expected
Remotes are losing connection to Core machine
(Dylan Caudill) #3

Hi @Daniel_Gale,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

How often do you see these disconnects occur?

(Daniel Gale) #4

Network - Quobuz/Tidal/WD My Cloud NAS > Roon >

Main System:
ARRIS - SURFBoard DOCSIS 3.0 Cable Modem
Netgear (R7000P-100NAS) Nighthawk AC2300 Router
AQ-SWITCH SE High-End Gigabit Network-SWITCH 8 Ports

Roon Core - Fidelizer Nimitra S Computer Audio Server (USB) >
Modwright/OPPO Sonica DAC

Second System (bridge from above Nimitra Core)
ALLO USBridge (POE) > Chord Cutest >
Schiit Loki/SchiitWyrd > Bryston BHA 1 headphone amp

iPad and iPhone iOS 12.3.1
Windows 10//64 laptop

Problem seems to have gone away today…
However, yesterday on iOS remotes I was unable to connect to the Core.
It would stay on the search screen and periodically go to the Roon logo login screen but then be kicked back. This would occur multiple times.
When I tried selecting new Core it would not find the Nimitra and stay at the searching for core screen.

The only way I could access Roon was to delete/reinstall the app. It would then immediately log on. Again, problem occurred only on iPad/iPhone.

(Dylan Caudill) #5

Hi @Daniel_Gale,

Thanks for the details. If you see this behavior occur again please try checking your router settings for “Enable Smart Connect” and make sure this setting is disabled and let us know if this yields any change for you.

(Daniel Gale) #6

Thanks. Just disabled and will let you know if issue arises again.

1 Like
(Daniel Gale) #7

Hi Started having same iOS log in problem again. Only way to log in is to delete iOS app and reinstall. Logs in immediately then.

Changed router setting last time per your suggestion.

(Dylan Caudill) #8

Hi @Daniel_Gale,

Did things seem to work better after changing the setting or is it happening just the same amount?

If you force close the app instead of uninstalling does that allow it to be used?

(Daniel Gale) #9

I changed the router settings a few weeks ago when problem first reported. Helped until just recently.

Forced close doesn’t work. Only reinstall.

That said, things seem to be back to normal again. Wondering if it could be a network issue on my end?

(Dylan Caudill) #10

Hi @Daniel_Gale,

Most often this type of behavior does stem from a networking issue. Have you noticed any patterns in when this occurs? Are there any other devices on the network during that time that aren’t when it works?

Another test that might help is bypassing the AQ-Switch and connecting the Core directly to the primary router via Ethernet. Is there any improvement when doing so?