I find it very strange that they have difficulties reproducing and fixing this issue. I have three different iPhones (iPhone 7, 11 and 12 Pro) and all of these iPhones have the same choppy scrolling while keeping my finger in contact with the screen. When I flick to scroll and let go of the screen the remaining auto scroll is smooth.
C’mon guys you should have fixed this issue by now!
Another dev reported that they could reproduce the issue themselves and it wouldn’t make the recent update but would be in the nxt?,this scrolling issue isn’t jst happening on ios but also on android as reported by others.,I experience it my self on a ipad pro iphone 13 pro max Samsung t ab s4
Unfortunately looks like there will be no real improvements to ios devices in near future. I do not have major issue with scrolling but iPad (pro) app reloads every time after using other app for about minute or longer and every day there are times that Roon needs to be force-quit. Not the experience you would expect in ios app…
Thats why I cancelled my subscription,fed up waiting on them to fix this issue that’s been going since 2019,like I said before any company isn’t really going to listen when your still putting money in there pocket,but I bet they soon would if everyone started cancelling there subscriptions
As you see from moved threads and others this bug is creating a bad user experience, not to say creating annoying feelings, on iOS devices.
And as you see in all user logs, many use these iOS devices as their main device for the remote.
So this over the very long time of its existence has unfortunately really caused a disbelieve to some users on how important a solid, everyday usage for ROON is to its users and addressing this properly.
I do hope that you can regain the trust by iOS users who didn’t abandon ROON till then and are still waiting for a fix.
You are absolutely right, there is for example this show stopper when using playlists on After lockscreen loosing position in playlists on iOS that hopefully finally get‘s addressed. I don‘t know what they are testing on iOS, otherwise such very obvious bugs would be immediately identified,fixed in beta testing etc.
I can understand that this problem is a deal breaker for those suffer from the scrolling issue but to add some perspective this isn’t affecting all devices.
I have two iPads, two iPhones & an MS Surface pro & none of them have issues with scrolling, I suspect that the vast majority of users are are a similar position to me and the Roon team have to be very careful that, while implementing a fix, they don’t make the situation worse.
I’m fed up of the terrible iOS performance too. I have logged a support request, sent them a video, but no feedback received other than to suggest my finger might be twitching when scrolling… yes… seriously.
I think the problem here is when you vertical scroll, but accidentally move finger even slightly left or right, horizontal scroll event is being raised and this takes over cancelling/abandoning the vertical scroll.
The fix I guess will be to either lock out other axis scroll, or better, be able to honor both scroll directions simultaneously for smooth response in both directions - ie support panning.
Beka, Can you give status on the same/similar issue on Android. I submitted a ticket ten months ago, submitted video on support’s request, followed up, but then nothing.
I have requested this tagging mods for status several times and never get a response. There have been numerous complaints of scrolling problems from other Android users. I even bought a new tablet, installed Roon before most other apps, and had the same problem.
I don’t even know if support is acknowledging the issue on Android or not. IMO, this thread should be generalized to remotes, not just iOS.