Core Machine (Operating system/System info/Roon build number)
Windows 7
iPad 10.2 128 GB Model 2019
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
I live in Israel. My internet supplier is “HOT”.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
dCS Rossini player
Description Of Issue
I purchased the iPad especially for Roon, it never managed to connect to Roon Core.
It tries to connect to
Windows 7/:::ffff 192/168/1/18 version 1.7 (build 511) stable
connecting…
connection failed
Over and over again. not even once connected.
On the other hand Roon connects easily with my Android cell phone
and other iPads or iPhones I used for testing.
I also use Android via Samsung A9
It seems odd and I need your help.
Yours Coby Dimant
Thank you Norris for your reply.
I re-instaled roon on the I Pad and it made no change.
The Android device and the IPad are conected to my only router. Same net for sure.
I don’t have VPN
(I tried one other IPad and one IPhone that managed to connect to Roon.
I hope you will manage to help me solve this problem.
Coby
Thank you for the additional information. Next, I would like to take a look at diagnostics from your Core to see if there are any additional clues in that regard.
Can I please ask that you reproduce this issue, note the exact local time + date you try connecting to the Core via the problematic iPad and let me know this info here?
Once I have a timestamp I can enable diagnostics mode for your account, and what that does is automatically upload a log set to our servers for analysis. Thanks!
Hi Noris,
It happens every time of day.
I am now trying to connect. The local time is 13.48 (1.48 PM)
The I-Pad is trying to connect every 10 seconds .repeatedly.
Do you need to look at the registartion page to Roon?
I can attach it if necessary.
Coby Dimant
Coby, there are a few things you might check while Noris is assisting:
Some people have had security software firewall problems that have not permitted their iPads to connect. You might check to see whether your firewall is blocking the Roon app.
You didn’t list your router/switch. There are a few that need specific settings for the Roon app to work. See this link.
I know it’s silly to ask but is your iPad firmware up to date?
Noris,
The problem is now solved with the assitance of the community,
namely FLASHMAN.
Thank you all so much.
I am now going to enjoy Roon on my I Pad.
Coby
