Intel NUC7I7BNH Operating System Version 1.0 (build 183) stable
Roon Server Software Version 1.7 (build 505) stable
ipad os13.1.3 - remote control
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Virgin Media Hub 3.0
Core via Ethernet
iPad via wireless
Both on same network with same netmask
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
One audio endpoint direct from core to Chord Qutest DAC via usb
Description Of Issue
I use my iPad to control Roon and it has become very slow to find and connect to the core; it was almost instantaneous but now take 4 or 5 minutes before connecting. Other than Roon / Apple updates there have been no hardware changes to my setup - help please!
1 I have put the remote on my iPhone and the problems seems the same there.
2 I started the Core at 17.17
3 When I first checked the web UI it showed that RoonServer was running but then after a couple of “refreshes” it reported that it wasn’t but then after a further “refresh” it reported that it was but the remote still took a long time to connect after this.
Thanks for the followup here! I’ve enabled diagnostics so the technical team can take a look at what was occurring on your device during this time. The next time your Core machine is active the diagnostics report will be sent to our servers. Once they is received the team will analyze the report and I’ll follow up as soon as they’ve provided feedback.
Apologies for the delayed response here.I do have some good news, which is that our technical team has been able to reproduce this behavior and we’ve opened up a bug report with our developers.
While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and I will keep this thread up to date as the team passes along feedback and work begins to get this resolved. Thanks again for the report!
I checked our internal tracker and have confirmed that this is still with our development team. They’ve made some changes and are continuing to test and make some further changes, but I can’t say for certain when a change here will be available. As soon as we have more information I’ll be sure to reach out and let you know!