iPad Crashes and Cannot Find Roon Server

Michael_Shapiro · June 10, 2021, 8:59pm

Core Machine

Intel i9 Windows 10 12 Megs RAM (System that Roon resides on is not the issue)

Network Details

Network is fine, I checked everything, the Streamer/DAC if Roon Certified and connected via Ethernet. There is a NAS drive connected to the Verizon Router and some Hard Drives connected to the PC that Roon resides on and that PC is connected to the Router, all good with this set up.

Audio Devices

Auralic Vega G1 connected via Ethernet

Library Size

Here is the issue, over 10,000 albums

Description of Issue

The iPad appears not to be able to refresh and keep up while scrolling through my albums. This is when it crashes not when I use the little magnifying glass to located an album or when using Qobuz. What I am looking for is confirmation that it is the iPad due to only having 64GB of memory and trying to deal with 10,255 albums, not files. Will my issue be resolved if I purchase a new iPad with 256GB of memory or will I need more? Past 256MB of memory and the iPad becomes too expensive for me. Then do I need to delete albums to reduce how many file/albums the poor little iPad needs to deal with? Is there anywhere that outlines X amount of albums and you need X amount of memory on your iPad? Or maybe this is not the issue, I am just guessing that it is.

beka · June 11, 2021, 10:45pm

Hello @Michael_Shapiro,

Thanks for getting in touch and sharing the issue you’ve ran into. We’d love to help

Before getting ahead and purchasing a different iPad, I wanted to make sure we touch on two things:

Roon does not backup your music library. This means that Roon simply accesses the music library stored somewhere else (is it on your NAS? Or maybe on the Core?). This would not reside on your iPad at all.
Could you please send us a screenshot from your Ipad of:

Settings → General → iPad Storage → Roon Remote app
Settings → Apple iD → iCloud → Manage Storage → Roon Remote app

Thanks in advance

Michael_Shapiro · June 13, 2021, 11:09am

I could find the first requested file, but not the second so I provided what I thought might be helpful. I do not have the iCloud.