I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
@dylan - so - just lost connection on the iPad. 7:48pm EST in the USA. Looked at the iPhone and it was fine. Mind you, music continues to play, I was googling things online and then went back to Roon and lost the connection. Just shut the iPad down and restarted and it is back.
Sometimes it happens when I am cruising around within ROON. Say, going from the artist page to artist bio then back to albums - then it will lose connection with the core (although as stated above the music is still playing).
I tried ‘force’ closing yesterday but it lost connection after that. Although - can explain how to ‘force close’. Yesterday i went to the home page (desktop or what ever you call it) with all the apps and tied and eventually swiped the icon to the side of the page - is that how you force close?
Thanks! Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
So ‘Lost Connection’ to the core just happened again at 7:26pm EST in the USA on the iPad. Connection on my iphone was fine. I forced the app to close 5 or 6 days ago.
I checked with the team on this and confirmed this is something they’re still investigating and trying to reproduce in-house. I’ll be sure to update you when I have more information from the team.
@dylan
This just froze again - after doing it over the weekend and force quitting the program. I’ve seen multiple people having the same issue - have you not been able to solve this for anyone?
@dylan I recognize everyone’s system is different, but can you describe the solutions that allowed others with the same iPad problem to get beyond it? @Anthro