iPad Roon Remote unable to connect to Sonictransporter I9 after update (ref#H3D03K)

[Jeffrey_Clayton]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Eero

Click below for next steps with an Eero mesh network.

· I still need help.

Describe the issue

After the installation of the last update, my iPad Roon remote has been unable to connect to Sonictransporter I9. When I try to connect, it gives me the uh oh message and it stalls the I9. I have restarted the entire network multiple times, reinstalled the Roon app on the iPad multiple times and have deleted Roon from the server and reinstalled with a back up. The I9 is hardwired and the iPad is of course on Wi-Fi. The Wi-Fi is via Eero Pro 6. I went through your entire excellent work around for the hero networks, but it did not help.

The set up is as small as follows:

ISP - Sonic 1G
Whole house wired Cat 6
Eero gateway in the garage hard wired to the ISP
Eero gateway also wired to Netgear 16 port switch to all Cat 6
Silent Angel network switch in media closet to I9

Describe your network setup

See above

[noris]

Hello @Jeffrey_Clayton ,

Thanks for reaching out with your report. I’ve gone ahead and activated diagnostics mode for your account, and what this does is upload a log set to our servers for review.

Looking over this log set, I can see you have ~409,000 tracks associated with your Roon library and it looks like Roon is getting out-of-memory errors with a library this large.

The solution forward here would be to either increase the RAM in your Roon Server, or to use a subset of your Roon library and run a Clean Up Library function.

Please ensure you have a recent Backup of your Roon database before running Clean Up as well.

[Jeffrey_Clayton]

Thank you for your help.
I tried clean up with no success.
I will increase the servers RAM and try again.

[daniel]

Hi @Jeffrey_Clayton,
Thanks for the update! We’ll be on the lookout for the results of the RAM increase. Let us know how it goes, and if you experience any changes in performance. We’re here to assist further if needed.