What best describes your playback issue?
· A connected audio device is not appearing in Roon
What type of Zone is affected by this problem?
· *Network Zones* are affected.
How is the affected Zone connected to your RoonServer machine?
· Network - WiFi
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· Yes, it shows up there, but it isn't Enabled
Does the "Enable" button unlock the Zone?
· I pressed Enable, but the Zone remains disabled
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device
· My devices are on a single subnet but is not visible to Roon
Do you have a complex network setup?
· I have a *mesh network* with devices connected to multiples points
Your local network might need some re-arranging to support Roon.
· None of the suggestions have helped me. I'd like to submit a support request.
Do you have an approximate timestamp of when the issue last occurred?
· I can't say for sure, but maybe a week back.
What are the make and model of the affected audio device(s) and the connection type?
· iPad Air (4 gen) / iPad Air (5 gen) / iPad Air (2 gen)
Describe the issue
Roon doesn't output to iPad. It appears as an audio device but stays on "enabling...".
I've tried two different Roon servers, and three different iPads and the problem is the same.
iPhone works perfectly fine.
Describe your network setup
Router Arcadyan PRV3397B-E-LT / Mesh TP-Link DECO
