iPad unable to connect to Nucleus after Panamax reset (ref#6WPDC8)

[John_Rubinstein]

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

·

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· I have tried many times to login, but it doesn't. 11:00 hours Eastern Standard time.

Describe the issue

My Ipad says the nucleus is ready, I click on connect but it doesn't. I just used it a few days ago, never had this problem before. I don't know where the server is with all my Meridian equipment. What can I do to get it to connect. I shut my Panamax off which I assume would also shut off the Roon server as directed.

Describe your network setup

I am using an Ipad to connect software version 12.5.7. Luxul Epic 5 router and XWC2000 wireless.

[noris]

Hello @John_Rubinstein ,

Thanks for your message. It looks like you are running an older version of your Nucleus, can you please try to pefrom an operating system reinstall via the Web UI and let us know if this helps?

[John_Rubinstein]

Since I can’t get into roon, including on my computer how can I get to update the OS? For some reason I can connect on my IPhone but before doing anything I think they want me to backup my database. How do I do that?

[vadim]

Hello,
Thank you for the update.
To access your Nucleus WebUI you can pasthe the following URL in the Safari browser of your Mac or IPad

http://192.168.0.156