iPad unable to connect to Roon Server (ref#KQPNDC)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

iPad connection to Roon Server

Describe your network setup

Single IP subnet with Roon Server on Ethernet and iPad on WiFi

2

Seems an issue with iPad IOS 18 on new iPad?

Removed and re-installed Roon Remote on iPad. iPad can see the server. Fing finds it and can see the Web page when you ask for Configure Roon OS devices and pick the Nucleus One.

The widow says:

Connect to your Roon Server and never gets out of 'Connecting…"

iPhone and other remotes work fine.

RoonOS 2.1 (build 271)
Version 2.0 (build 1470)

Please advise, and thanks,
Martin Booker

3

Hi @Martin_Booker,
Thanks for writing in to ask us about this. As a first test can you please plug your nucleus into a monitor with an HDMI cord and let us know what you see on the screen?

4

Hi,

Sorry for the pix (not my best skill).

IMG_1275.HEIC
IMG_1275.HEIC2022×737 324 KB

Thanks,
Martin Booker

5

Hi Martin,

Fellow user. your Nucleus is showing that it is on the network subnet 192.168.0.xxx. In order for your iPad to see it, it too must be on the same subnet. Can you check to see what your iPad’s IP number is.

I don’t use Mac, but, I found the following as instructions to do so

Find your IP address on an iOS device

  1. On the Home screen, tap Settings.
  2. Tap Wi-Fi.
  3. Tap the information icon (blue i, in a circle) to the right of the network name .
  4. Scroll down to IPv4 Address and the IP Address will be listed as the second entry.

If the three number groups of the iPad’s IP are not 192.168.0; then that is the issue.

6

Hi,

Thanks for the response. The iPad is at 192.168.0.179 from the DHCP pool in the router with the appropriate subnet mask of 255.255.255.0. A single ATT router is supplying pool addresses to WiFi and wired devices which can all be listed.

Martin Booker

1 Like
7

More info.

This is Roon from the App Store dated 3w ago and version 2.0.01470.

Thanks,
Martin Booker

8

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9

Continuing the discussion from iPad unable to connect to Roon Server (ref#KQPNDC):

Sorry but this issue has not been solved as reported in post #6 (my bad). Still a problem that is not network infrastructure related. See latest post on IOS and Roon app version for clues?

Please advise, and thanks,
Martin Booker

11

Hi @Martin_Booker,
I’ve reopened your old thread and merged this post in. Can you try to connect your remote to your server again and let us know the date and time of the failure so we can find the event in your logs?

12

Hi,

Done at 11:13 11/7/24

Thanks,
Martin Booker

13

Thanks for getting the timestamp to us. I requested logs from your iPad. Can you please start Roon on the iPad to allow the logs to be sent to us?

14

Hi,

Started Roon on the iPad at 11:08am 11/12 and it is working!! Thanks very much. Do I want to know what needed to be done ;>)

Martin Booker

15

Hi @Martin_Booker,
I’m glad everything is working again. I don’t think there were any changes on our end. Just incase the problem returns I’ll leave this thread open for a few more days but hopefully this will stay fixed.

16

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.