iPads unable to connect to Roon server after update to build 1490 (ref#DTOMVR)

[ksalno (Karl)]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

After the most recent Roon server update to build 1490, my iPads stopped being able to find the Roon server on my network. When I open the remote app, it just sits there in search mode. I can connect from my iPhone running IOS 18.2 with build 1490 and I can connect from Windows 11 PCs running the 1490, but 2 different iPads (one running 18.2 the other 18.3) can't find the server. iPads and iPhone are on the same Wifi network, SonicTransporter is connected via Ethernet. I tried deleting and reinstalling the 1490 build of Remote app on my iPads but that didn't help.

Describe your network setup

SonicTransporter is connected to a Meraki 220-8 switch. Using Meraki WAPs for Wifi. Wifi signal is strong and iPhone is connecting to server just fine. Network routing and firewall is also Meraki.

[ksalno (Karl)]

Problem solved, you can close this case. Somehow, possibly due to an IOS update, both iPad had switched over to using the Guest network, which connects to nothing but the public Internet, so of course they couldn’t find the local Roon server.