iPhone 12 Roon Remote issue

[Amin]

Core Machine (Operating system/System info/Roon build number)

OS X 10.11: El Capitan
MacBook Pro - Core 2 Duo 2.4GHz - 8Gb RAM
Roon Core and Mac OS on SSD 225 GB
Library on SATA 2tb hard drive (installed on the DVD slot)
Roon Version 1.7 (build 667)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

UniFi USG 3P - Switch 16 - multiple UAP AC
Core connected on Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

CA CXN V2 + many Sonos
All over wifi

Description Of Issue

iPhone Roon Remote crashes after few seconds (regardless of what I’m doing on it) version 1.7.00610
iPhone 12 Pro max - iOS 14.2.1
Had no issues with the 11 pro max running the same iOS and Roon version
No issue with streaming or with the Roon Remote installed on a MacBook so unsure if any of the above informations are relevant as it seems to be an iPhone / Roon Remote software issue only

[wizardofoz (Mr Fix It)]

Have you tried to remove and reinstall the roon app on the iPhone 12?

[Amin]

I believe so but now that you’re asking I’m unsure
Doing it now. Thanks

[Amin]

Same problem I’m afraid - app crashes after few seconds

[Stephen_Seay]

I have an iPhone 12 Pro Max running OS ver. 14.2.1 with no Roon issues.

[Craig_Palmer]

IPhone 12 pro user here with no issues…

[Arie_van_Boxel]

No issues with an iPhone 12 with same versions.

[Amin]

For those with the same issue, this did the trick for me

• uninstall Roon remote + reboot the iPhone
• reboot Roon core machine
• reinstall Roon remote
  So far so good… (couple of hours without problem )

[noris]

Hi @Amin,

Thanks for lettings us know that procedure resolved the issue for your, please do let us know if you run into any other issues with Roon that we can assist with!