Mac OS X 10.15.7 iMac late 2015, Intel Core i5, 8GB RAM
Networking Gear & Setup Details
Doesn’t matter as I can’t connect. On both ethernet and WIFI. Not using VPN.
Connected Audio Devices
I’m trying to connect my iPhone and Macbook, but neither can seem to find the core.
Number of Tracks in Library
Description of Issue
All of a sudden my two other devices I use to play music with have stopped working. Can’t seem to find the Core on my iMac no matter what I try (reboot, update, turned off ethernet). I’ve started looking for ‘another core’ on both iPhone and Macbook but still can’t find the Core and have little clue what to do next. Problem is as simple as can be and there’s not much more to it. Didn’t change anything in terms of netwerk settings etc. Everything else is working as should be in the house. Roon Core does still connect to my Raspberry Pi if I start playing music from the room my iMac is in, so have trouble understanding why both the Macbook and iPhone don’t work.
@Derk_Weijers, welcome to the Community. What version of Roon (Version and Build Number) do you have installed on your iMac for the Roon Core, and what version(s) of Roon do you have installed on your iPhone Remote and MacBook Remote? They need to be on same version for the Remotes to connect to the Core.
Does your Core work correctly? Can you play music on your iMac Core to the iMac’s speakers?
Finally, are all the Macs and the iPhone on the same network?
Hi @Robert_F, I’m using Roon 2.0 (1272). I can’t check for the phone and Macbook because I can’t connect to the Core so can’t see the About section… But no reason to suspect it’s anything different as it was working fine the other day.
Core is working fine as can use Raspberry Pi in the other room with no problem.
And what are the IP addresses of the iMac with the running Core, the iPhone and your MacBook? I take it that your iMac’s Firewall is allowing traffic to and from your Core to pass through (it should be, because your RPi is working as an endpoint)?
Hi Geoff, thanks for chiming in. All devices are on the same IP address. Firewall is explicitly allowing traffic from Roon on both the Core and Macbook.
If you’re making use of an Orbi router, we recommend unchecking Disable IGMP Proxying in your router’s settings. This setting can interfere with the ability for Roon Remotes to connect to the Roon Core.
Welcome to the community indeed! You have my apologies for the long delay in getting to your thread and issue.
Are you able to provide more specific information around your network? Is your core hardwired directly to your router?
If possible, could you bring your core back online so we can enable core diagnostics to take a closer look? Alternatively, you could reproduce the issue and use the directions found here and send over a set of logs to our File Uploader.
Lastly, I’d be curious to see how things run on a fresh database. Steps to follow below:
