Is some else is having an issue with the app on iPhone?
I have the iPhone 13 max pro and the latest app version.
I tried removing the app and reinstall it again
Rebooting the phone and nothing still crushing it won’t even let me do anything it crushes right away.
It was working like a charm before.
Any help will be appreciate it.
Hey @carlos_portillo,
Thank you for reaching out to us with your question, and welcome to the Community! We’re excited to have you here. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
I’m sorry to hear that you were having issues with Roon crashing on your iPhone. Since some time has passed I wanted to touch base to get your current status. If you’re still experiencing this problem and need assistance please let us know.
If you’re still running into this issue, please try uninstalling the app first, then restart the device, and then reinstall Roon. While this seems a less than ideal recommendation, it has helped quite a few customers who have been seeing this issue.
We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!
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I tried all that and still crushing it happens when I’m scrolling the page I barely try scrolling and the app crushes right away.
Hey @carlos_portillo,
Thanks for letting me know! I have a few follow up questions for you:
- Does the crash stop playback, or does playback continue after crashing?
- Are you able to update your Roon app to the most recent build 952 and see if your issue persists?
Let me know!
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