· I see the Server but the Connect button is grayed out
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Remote iPhone app show RED DOT and says „,connecting“ but is unable to connect. This started happening after rheinlands update of software. Have tried rebooting server, network, everything, same problem always…any ideas?
Just to set expectations correctly: the most recent Roon update was released about 30 days ago, so we’d like to better understand what changed around the time this issue started.
When you mentioned a “recent update”, could you please clarify:
Was there a recent iOS update on the iPhone?
An update to the Roon app on the iPhone via the App Store?
Any router / Wi-Fi firmware updates or network changes?
As a quick check in parallel, could you please also try the following:
Fully uninstall the Roon app from the iPhone
Restart the iPhone
Reinstall the Roon app from the App Store and try connecting again
Additionally, please let us know:
Your iPhone model
The iOS version currently installed
This information will help us determine whether the issue is related to the iOS client, the server, or the network environment.
Thank you — we’ll continue from there once we have these details.
Can you please clarify for us whether you can sign in to your nucleus from any other device so the problem is specific to your iPhone only or it is happening on every device ?
Confirmed, with Samsung S25 I am able to connect to the Roon (& Play). However, with my 15 Pro MAX , still not able to connect. Have already rebooted the iPhone and as well reinstellen the Roon app…still no luck, just says „connecting…“ and red dot stays….
Sorry to hear your issues still persist! If you could, access your iOS settings > privacy & security > local network, and re-toggle Roon off and on, and see if you’re able to connect after?
