iPhone cannot find Roon server while iPad works (ref#MNCVPK)

[Micah_Sze]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Hi, I am not able to find my room server on my iPhone. I can find it just fine on my iPad.

Describe your network setup

Normal internet with a WiFi router but the roon server on my Mac is on ethernet

[Carl]

Hi @Micah_Sze,

Some troubleshooting steps to try …

1. In the iPhones settings make sure Roon has access to the LAN.

2. Check and confirm that your iPhone is connected to the same subnet as your Roon Server.

3. Install a LAN scanner App like Fing on your iPhone and make sure it can find the MacOS device that Roon Server is running on.

Hope this helps, if not Roon support will be along after the weekend to help diagnose / resolve the issue.

[Micah_Sze]

Thanks! I was able to download Fing and see the roon server - I found the settings on my phone had disabled local access to the network which was buried under the roon settings on my iPhone! Thanks again for your help!