iPhone model mmxg3x/a fails to connect and play music due to error messages (ref#Y4SBW7)

[tonyandwendyw]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· *Powerline Adapters*, *Mesh networks*

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

To start I could see all the network except my phone but it got worse as time went by, it wouldn’t play music. Message came up too many errors, but the phone has never connected iPhone model mmxg3x/a

Describe your network setup

Unifi 6 dream router, tplink wifi extender, cat 6 Ethernet.

[daniel]

Hi @tonyandwendyw,
Thanks for writing in to ask us about this issue. From what you wrote it sounds like you are facing 2 issues. First the too many errors issue which caused a issue with playback. Second your iPhone is unable to connect to your server.

For the playback issue

@tonyandwendyw

Message came up too many errors

I took a look at your logs and around one of the playback issues I found logs indicating that the track you were trying to play had been corrupted. Does this happen with all of the tracks you try to play from Tidal? Does it happen with local files as well?

45] 01/30 15:40:49 Debug: [Worker (2)] FTMSI-B ti/73E13401 download status: AllBlocksDownloaded accessTimeout:False openFiles:0 prev:(AllBlocksDownloaded,False,1)
[846] 01/30 15:40:49 Warn: [Worker (2)] [zoneplayer] Corrupt Media Detected
[847] 01/30 15:40:49 Info: [Worker (3)] [kef lounge] [zoneplayer] Open Result (Playing):Result[Status=CorruptMedia]
[848] 01/30 15:40:49 Warn: [Worker (3)] [zoneplayer] couldn't play URL https://amz-pr-cf.audio.tidal.com/0cebf198e957a3b44e992b2e741cecdc_12.mp3?Expires=1738298448&Signature=Xo-ZCmlLo4PM0ql7cqLPPc0ErmX8EURds6HA11EuGmxgn5FuB3tvaKGk63ER9Y49bc4AapSCbk28S6NZ7sM-Sn~GMwCpLH4hCgrvouKX7JgYhTezUOPqOIH7BhNwYlku62G1lorKf5ExsJhEA6tWaFJLk-e~0QSESoX4P-Jko0dsJqyvSP9pfBGW8fjYNuGOAz6F1mX-AC9ssQnIxgu27FO5lfhtsx5bDtm3PeK~9cQk2L6OOcAk1QtW~VxAjKqgn3QepIdSs0lWT1ylIB2CC1~Gv06d16zGJecBL25LL4Ie7Rhw6psUM41m33O2F0NM0XodZxG34BHmMako0PT8Kw__&Key-Pair-Id=K14LZCZ9QUI4JL: corrupt media
[849] 01/30 15:40:49 Warn: [Broker:Transport] [zone kef lounge] Track Stopped Due to Bad Media
[850] 01/30 15:40:49 Info: [Worker (2)] [kef lounge] [zoneplayer] BufferingTrack == NextTrack during ClearQueuedMedia, setting _stop_on_next_track_transition
[851] 01/30 15:40:49 Info: [Broker:Transport] [zone kef lounge] OnPlayFeedback StoppedEndOfMediaUnnatural
[852] 01/30 15:40:49 Debug: [Broker:Transport] [zone kef lounge] _Advance (Track)
[853] 01/30 15:40:49 Debug: [.NET ThreadPool Worker] [easyhttp] [80] GET to https://amz-pr-cf.audio.tidal.com/f68ca9a9d6108f1a741e3535638ab148_12.mp3?Expires=1738298448&Signature=pR8IsMrplPoaAFZZydIX8yvAKa5hVqHur1xNhO9LbfJXTLzBvEsq5IhFkhl2WPXht-jGaifCGnvqyoI5fZ8hzlJZi2hIZH6Tg7okowOEkmUg04FoWcrjPhytH-cnb4F6jvsgnesDNvI~3zL3APSeQJ6-Hia7A8wiIu84alz2MimL2pQowiowCpwJVRFjpyPOgZ0ikzLuzokP5gKO0gijqmZqyXYO3YxjHuNXxscYZOsxJ5OqcGeSJPGUjCp13mbfgAEUK8qGV1LagVGM9Ne-GZHfg9pnQ2IJjywOPOqEKNmVC6WTpar0yRwk9h-0XLPdUQpzLMYJlThi-E0Nffu7yQ__&Key-Pair-Id=K14LZCZ9QUI4JL returned after 84 ms, status code: 200, request body size: 0 B
[854] 01/30 15:40:49 Debug: [85] FTMSI-B got length for ti/7FD85622; 0.2 MBytes
[855] 01/30 15:40:49 Debug: [85] FTMSI-B ti/7FD85622 download status: FileLengthRetrieved accessTimeout:False openFiles:1 prev:(DownloadNotStarted,False,1)
[856] 01/30 15:40:49 Debug: [85] FTMSI-B-OE set min bandwidth for ti/7FD85622 to 12 kbps
[857] 01/30 15:40:49 Info: [85] FTMSI-B-OE ti/7FD85622 rid:1 response took 85ms

Now for the second issue with being unable to connect your iPhone to your server
Can you share a screenshot of what you see when you try to connect your phone to your server? There are a few screens that could show up with that symptom and they indicate different problems.
You can also check to make sure that the iPhone is on the same subnet as your server. If you need help figuring out how to do that please let us know!