iPhone remote keeps disconnecting from Roon (ref#431ULJ)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Remotes on computer work fine, but iPhone remote keeps disconnecting

Describe your network setup

ASUS RT-BE82U router connects to Roon Rock via network switch

2

Hi @Mats_Johansson,

Thank you for your post. Assuming your home network has only one subnet, the a possible culprit here is MAC address randomization from iOS’s Private WiFi feature.

In iOS Settings, navigate to Settings > Wi-Fi, tap the “i” info button next to your network, select Private Wi-Fi Address, and tap “Fixed.” Close and reopen Roon. Roon shouldn’t have to now rediscover your iPhone every time you reconnect to the server after leaving the house and returning.

Let us know if this helps. We’ll watch for your reply and proceed from there.

3

It was already set to “fixed” unfortunately.

4

Hey @Mats_Johansson,

If you could, please update Roon and Roon Server across your devices and let me know if you experience the same issues.

Thank you!