iPhone Roon App freezes during update and Roon Server connection fails (ref#Y9EJ6G)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *Powerline Adapters*

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

Describe the issue

When I opened the Roon app on my iPhone it said a update was available, so I clicked on the icon and the screen froze and I was unable to shut down the page.

My Roon Server is kept on my Mac computer and I try to open it but it just said Waiting for your Roon Server etc.

I have now tried downloading another version as per your help instructions but that has not helped, rebooted the computer and reset router.

I am at a loss what to do next, please help.

Describe your network setup

The router is from Plusnet, that's all I know about it and I am connected via wifi to my computer and the streamer I use is connected via a TP link.

2

Hey @David_Dukes, welcome back to the community. Sorry to hear about your issues!

Our team just pushed a fresh fix for your case above, see if you’re able to download and install Roon 2.71 (1683) on your Mac.

Here’s a download link:

We’ll be monitoring for your reply, thank you!

3

Downloaded that file but when I opened it came up with the same message “Waiting for your Roon Server”.

4

Hello @David_Dukes

Thanks for trying that. Our diagnostics still show your Mac running 2.70 (build 1671), so the new version has not actually replaced the old one. That is why nothing changed.

This is common on a Mac. Opening the downloaded file mounts it as a disk image, and if the app is launched from there rather than copied into your Applications folder, the old version stays in place and keeps running.

Please do a clean install instead:

  1. Quit Roon Server completely. Click its icon in the menu bar at the top of the screen and choose Quit. Make sure nothing Roon related is still running.
  2. Open your Applications folder, drag the existing Roon Server app to the Trash, then empty the Trash.
  3. Download a fresh copy from
    Download Roon - Mac, Windows, iOS & Android Apps | Free Download
    and choose the same product you were using, Roon Server for Mac.
  4. Open the downloaded file and drag the app into your Applications folder, then close the disk image window.
  5. Launch Roon Server from Applications, not from the disk image.

Nothing is lost by doing this. Your library, playlists, settings and history are stored separately from the application itself, so a fresh install picks them all up again automatically.

Once it is running, please open Roon on your iPhone, go to Settings, then About, and tell us the build number it shows. We are looking for 2.71 (build 1683). If it still says 1671, let us know and we will take a different route.

5

Yes I’ve done that and when opening the app it still says “Waiting for your Roon Server”.

6

Hey @David_Dukes,

Thanks for sticking with this, and for confirming the clean install went through.

There’s one thing we’d like you to check, as it has resolved this exact symptom for a few people this week. macOS keeps a per-app permission for local network access, and it often ends up in a stale or blocked state after an app has been deleted and reinstalled, which is exactly what you just did.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Please let us know if the issue persists after these steps, and we’ll continue from there.

A few other details that would help us:

  • Could you tell us a bit more about the TP-Link device, is it an extender, a mesh unit, or a plain switch? Even when everything is on the same subnet, some of these block the discovery traffic Roon depends on.

Thanks again for your patience here.

7

Thanks for your reply, fortunately i have now solved the problem with the help of AI. I still do not know the cause but my computer was not showing Roon and RoonServer, it is now and playing fine again.

8

Hi @David_Dukes

Good to hear you are playing again.

What you describe Roon and Roon Server not appearing on your computer and then appearing- matches what we suspected: the macOS Local Network permission list had lost them after the reinstall. So if this ever comes back, that is the first place to look, under System Settings, Privacy and Security, Local Network.

Enjoy the music.