IPv6 and IPv4 Connectivity Timeout Errors (ref#6QT8EU)

[Michael_Eberz]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

{
"ipv6_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"185.hhh.nnn.qqq","actual_external_ipv6":"2a02:aaa:bbb:ppp:ddd:eee:fff:ggg","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.178.1","found_upnp":true,"error":"<?xml version=\"1.0\"?>



s:Client
UPnPError


403
Not available Action




"}
}

Describe your network setup

Fritz.box

[benjamin]

Hey @Michael_Eberz,

Thanks for writing in - it’s good to see you on the community again, sorry to hear it’s an issue that prompted your recent post though.

Based on the error code you’ve shared below, let me know if any of the below troubleshooting steps help you with your Arc connectivity issues:

1. Restart your network hardware and update router firmware.

2. Try to set up manual port forwarding in your router.

• Make sure the IP/Port matches in any port forwarding rule you create.

3. Toggle UPnP on/off in your router settings before attempting to autoconfigure again in Settings → Roon ARC.
4. Double-check to make sure you don’t have any VPNs, Firewalls, or other network filtering software blocking Roon.