There’s certainly some who are coming from other music players, and finding it difficult to adjust to Roon, which as has been said by the Roon Labs team is “very opinionated” software. I think there’s also another group; music lovers who are not necessarily computer-literate who need a degree of hand-holding to get going. Roon looks quite simple on the surface, like a basic set of Lego; but there’s a lot of depth, and it can be assembled in a multitude of ways. There’s also always roon for improvement in the KB; it often assumes a degree of computer literacy, which may not be present in the reader.
As a recent convert who is both an audiophile-geek and a computer-geek, I think the fact that both the kb and the forum throw around terms like ROCK, core, endpoint etc like anyone outside of this world would know what they mean can be a hurdle.
Also, while i understand that running core and end points on different machines is the recommended setup, it might make it simpler for newbies to at least test out the software if the trial was setup on one box.
If you ask me youtube explanations by Hans Beekhuyzen are lots more appealing but reading line after line in a KB.
5 years ago I would also have said a propperly written KB is ideal. But I recently wanted to use docker on my synology and after having read more but half a bible without getting where I was wrong, I tried youtube (as my kids do). And after having watched 3-4 guidelines about docker I got it.
Conclusion? audio-visuals do win over textual information. I think roon should consider to do some short 1-2min example videos covering some aspects which are completely differnt to other software. This will get more important for future generations of users which are used to get information that way.
I agree that the learning curve is arduous. There really should be an 800 number for new users to call into for help. The post a message for help scenario is very unfriendly. Someone said that new users should read the knowledge base. That’s not a solution. The newbie that has no networking experience that just wants a plug and play solution is not going to read the knowledge base. It’s never going to get past the people that can’t figure stuff out for themselves if better help is not provided.
So what. The original post was a concern about the barrier to entry due to the technical requirements. It was you that said if Roon charged for install support the yearly cost would be $250. I was trying to offer a solution for those that needed human intervention to get themselves up and running that would not impact people like you and me that figured it out for themselves. Geek Squad makes a living helping people that can’t hang a TV on the wall or figure out computer issues. Same thing here.
Like any potentially challenging technical products, Roon would benefit from a coffee table book explaining the concepts and lingo.
As an option when signing up? And to let friends and relatives browse while listening to the sweet music that can be served up with this pretty software?
Having an online KB and a (mostly) user driven forum as helpdesk doesnt really cut it for a high dollar product. (I assume most customers find Roon in some way costly, compared to the alternatives)