Is my USB hard drive/nuc failing?

Support
1

I am using a NUC8i3BEH, with a Transcend 128GB Nvme PCIe and a 5 tb western digital my passport attached via usb.

I am consistently waking up in the morning to find that my scheduled backup on the WD has not occurred, or that Roon needs to be restored. I have since started backing up to my NAS as well, which has been non-problematic.

I have about 45,000 tracks stored on the WD, and several redundant backups, all connected via USB.

Can one of the support staff please take a look and tell me if anything is awry? I have had to reboot my ROCK several times recently to restore functionality as well after Roon seems to hang.

Thanks!

2

As far as I understand, do you have the storage on WD, and backup location also on WD. Then, that’s not ok: you should make backups on a different location, not on your storage.

3

Yes, it seems that Roon set it up that way (?).

So, should I get a new usb hard drive and attach to the NUC for backups?

4

Yes, another HDD or a USB memory stick.
There is also the option of using a separate partition on the same HDD, but it is not recommended (if the HDD falls, you will lose both the library and the backups).

5

Ok, thanks. I’ll order a new HDD. Wonder, though, why I’m getting error messages that Roon cannot find library. Could my WD be failing? Is there any way that Roon support can take a look?

6

Not right ??

I have a 10i7 NUC with the same 5tb Passport , I have a Bu Folder on the USB drive that works fine on a scheduled BU. I have the Storage Location set in Roon and most of the time disable it

It works both ways.

I am not sure if a BU is ok to my internal SSD I haven’t tried it.

I wonder if the USB drive is going to sleep. Do you get an error in Settings Backup saying the drive is unavailable?

7

No, no messages that drive is unavailable and I have no reason to think it’s going to sleep…

8

You need to go into Settings >Backup>Schedule Backups there will be a Red error message why the BU failed

What is it

9

This isn’t really the case. It all depends on how you set it up. When you attach a USB drive that you want to use for both storage and backup. You create 2 folders, one called Music (or whatever) and one call Backup. Then in Roon Settings/Storage you enable Roon to watch the Music folder. Then you can setup the backup process to use the Backup folder.

If you set Roon to watch the whole drive and not individual folders, that is when you have an issue.

10

That’s how mine is setup and working

11

Interesting–no red message. It just did not back up…

13

Right – I have Roon watching the music folder, not the whole drive, FWIW.

Screenshot 2023-06-06 at 9.30.49 AM
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14

I am a Mac user and find myself getting lost in some of the tech. I had a tough exoierience running the core on a Mac mini 2012. Constant crashing. So I moved the core. My core is now run off a nuc i7. I recently exported the music from my Sonos system and want to mount that drive on the nuc itself. But I don’t understand how to identify the drive or the file folder location that I would use to monitor that folder in roon. I’d appreciate some help. Thanks.

15

Correction. I exported from my sooloos system, as I cannot get roon to recognize or monitor those Meridian media core servers.

16

@Jason_Green1 you should be able to connect the new drive to your NUC, then in the Roon app go to Settings → Storage and select Add folder. I don’t have a NUC exactly, but I do have a similar setup with Roon’s ROCK operating system running on a micro-PC and serving as my core. It’s been a while since I set it up, but I did what you are trying to do and I think the system should recognize your new drive. Just make sure the new drive isn’t formatted as a Mac drive, but instead as the “ExFAT” type. This can be done on a Mac or a PC. Hope that helps!

17

Hi @Peter_Rustin ,

I’ve enabled diagnostics mode for your ROCK and I am seeing some strange errors related to your NVME drive in the ROCK system-log:

Jun 28 06:17:32 (none) user.warn kernel: [834343.965870] nvme nvme0: I/O 139 QID 3 timeout, aborting
Jun 28 06:17:32 (none) user.warn kernel: [834343.965894] nvme nvme0: I/O 140 QID 3 timeout, aborting
Jun 28 06:17:32 (none) user.warn kernel: [834343.965904] nvme nvme0: I/O 141 QID 3 timeout, aborting
Jun 28 06:17:32 (none) user.warn kernel: [834343.965911] nvme nvme0: I/O 142 QID 3 timeout, aborting
Jun 28 06:17:32 (none) user.warn kernel: [834343.965917] nvme nvme0: I/O 143 QID 3 timeout, aborting
Jun 28 06:17:32 (none) user.warn kernel: [834355.484086] nvme nvme0: Abort status: 0x0
Jun 28 06:17:32 (none) user.warn kernel: [834355.485148] nvme nvme0: Abort status: 0x0
Jun 28 06:17:32 (none) user.warn kernel: [834355.486155] nvme nvme0: Abort status: 0x0
Jun 28 06:17:32 (none) user.warn kernel: [834355.487168] nvme nvme0: Abort status: 0x0
Jun 28 06:17:32 (none) user.warn kernel: [834355.488364] nvme nvme0: Abort status: 0x0

These errors don’t look like a typical SSD failure to me, but initial research does suggest that it could be related.

I would advise replacing the M2 NVME SSD with another one and restoring a backup, especially since NVME drives are fairly cheap these days (non-Samsung ones that is).

Typically we use Transcend 110S, but I would verify compatibility with your specific ROCK model before any purchases.

19

Norris thank you. Do I simply replace the drive and restore from back up? Is there anything else I need to do in terms of software preparation?

I have a transcend 128 GB drive in there now. I imagine I could simply purchase another, correct?

20

My Samsung NVME drive has been steady in my NUC for nearly 6 years, just saying.

1 Like
21

You would need to reinstall ROCK and then restore from a backup, yes.

22

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