Hey @ryan_stratton,
So sorry to hear the problem persists. Could you please follow the instructions in the link gracefully provided by @Geoff_Coupe to share all the information our technical team would need to be able to help?
Thanks in advance 
Hey @ryan_stratton,
So sorry to hear the problem persists. Could you please follow the instructions in the link gracefully provided by @Geoff_Coupe to share all the information our technical team would need to be able to help?
Thanks in advance