ISP alert: potential security threat affecting Roon (ref#V16XQL)

Support
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What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

ISP alerting me of constant hacking from various places

Describe your network setup

Xfinity on Imac

I am getting alerts from Xfinity that suspicious actors from various parts of the world are apparently attempting to hack in via Roon. I don’t use Arc and don’t think it is active. The only time I have ever got these alerts is when trying Roon again. I have been away for a year or so. Last time I also had these alerts and deleted my Roon as most answers seemed to be: “it is a bot random sweep and my ISP is over reacting” I do not want to invite any unnecessary vulnerabilities.

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Sean - in order for forum members to respond and, if necessary, take action please supply more details, actual specifics. Thanks!

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Thank you Mark, I was trying to contact support and did not realize it would create a community post. I am getting alerts from Xfinity that suspicious actors from various parts of the world are apparently attempting to hack in via Roon. I don’t use Arc and don’t think it is active. The only time I have ever got these alerts is when trying Roon again. I have been away for a year or so. Last time I also had these alerts and deleted my Roon as most answers seemed to be: “it is a bot random sweep and my ISP is over reacting” I do not want to invite any unnecessary vulnerabilities.

1 Like
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Go into Roon’s settings for ARC and enter a 0 as port number to disable the automatic port forwarding. You may also have to reboot your router. Else, inform your ISP that you are aware and no longer want the e-mails about Roon.

2 Likes
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Good day @Sean_Blount !

I hope you’re doing well today.

When you are using Roon the only way Roon can be accessed from external internet is via Roon ARC and if you have some port forwarded.

If you consider this serious and don’t use ARC you might just disable the port forwarding if you have any and turn off UPnP .

Have a nice day!

Regards.

1 Like
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Thank you, I have not done that yet.

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Thank you, that makes sense. I don’t think I use UPnP for anything else so that could work.

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