Issue backing up to Dropbox

I have the same Dropbox backup issues. I have unlimited DB storage through a business plan, so that is not the problem. Dropbox is on my new Mac Mini OS 10.15.5. I am trying to backup Roon database to one folder and have my ripped CDs in a different DB folder. Roon reads the ripped CDs just fine, and they are all synced to my hard disk. But Roon can’t make an automatic or “now” backup to DB. It works fine to my desktop.

Hi Nuwriy, is there any update on this yet?

I just had this issue. Disconnecting DropBox in Roon and then re-connecting seems to have fixed it.

Hello @Jordan,
Please accept our apologies for the delay here! I took a look at our internal tracker today, and I can see that your ticket is still in our review queue. A member of our QA team should be reviewing this soon and providing feedback.

I’ve requested an update from the team and upped the priority in our tracker so I should be able to get back to you soon with an update. Thanks in advance for your patience!

Hi Nuwriy, is there any update on this? Please advise. Thanks.

A post was split to a new topic: Dropbox Backups Failing

Hello @Jordan, I’ve submitted a few reports of this so the QA team is taking a close look at them individually, we haven’t seen any connection yet. Are Roon backups the only thing you’re storing in Dropbox? We had another user who had some images in Dropbox that were causing issues.

Hi Nuwriy, I do have other things besides Roon backups stored in Dropbox.

Is there any update on this yet? It seems to be a fairly widespread problem.

Please advise. Thanks.

Hello @Jordan, thanks for checking that. I spoke to a member of the QA team in charge of this ticket and they’re making it a priority. I should have something for you soon!

Thanks. Look forward to hearing what they come up with!

Hello @Jordan, and thanks for your patience here! Our QA team found what could be a possible networking issue when you’re trying to back up to Dropbox. They’d like to compare the logs to another set so we can confirm the issue. Could you please make another attempt to back up to Dropbox and provide a timestamp here when you start and when you receive the error? I’d appreciate it!

A post was merged into an existing topic: Dropbox Backups Failing

I have been in the same boat and have sent logs in the past. Should I send another set as well?

A post was split to a new topic: Dropbox Backup Issue

Hey @Adam_Wahler, I replied on your original thread with next steps.

Hi Nuwriy, I just attempted a dropbox backup and received the same error message 8/17 22:44 - see attached screenshot.
Screen Shot 2020-08-17 at 10.44.15 PM

Hello @Jordan, thanks for the timestamp! I’ve sent it and a new set of diagnostics to the team.

Hello @Jordan, our QA team got back to me with some suggestions for your issue. They asked if you could do the following:

  1. Relogin to dropbox and try to backup again
  2. If it’s unsuccessful, change the backup folder in dropbox and try again
  3. If it’s still unsuccessful, set up brand new dropbox account and try to backup

Nuwriy,

Thanks for your help. With the latest Roon update a few days ago, dropbox backups are now working for me, so it is not necessary to try any of the recommended steps – which by the way I had already done prior to seeking assistance (other than suggestion 3 - opening a new dropbox account, which isn’t really a practical approach).

Hello @Jordan, I’m glad things are working again! My apologies that took longer to get to a resolution, but I appreciate your patience in working with me. Please let me know if the issue returns, we’re happy to help!