Issue connecting Roon to Samsung TV via Airplay2 update (ref#G4VE6T)

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

Roon recently launched update on Airplay2 for Samsung phones to connect to Samsung TVs and soundbars. I can connect to my Samsung soundbar but failed to Samsung TV. I tried to enable the TV device in Roon by inputting the passcode provided by the TV, it seemed connected but the TV generated another passcode later on, but Roon gave me no chance to enter the second passcode, the TV hanging on this request. I tried to reset everything and rebooted the system several times, but didn't succeed.

Describe your network setup

A boardband router provided by ISP connect to home ethernet and wifi network.

Hi @CK_Leung,

Thanks for writing in! As a next step, what happens if you first add the TV to your Apple Home app first, and then connect via Roon? Here’s more info:

Let me know if this helps! :+1:

Hi Benjamin,

Thank you for your reply.

I use Google Home and I have no Apple device in my home.

I followed your suggestion to unlink the Samsung’s SmartThings App from Google Home, rebooted everything, and then attempted to connect the Samsung TV in Roon thru Airplay2, the same happened as before; the TV gave me a Passcode to enter in Roon, Roon was then enabling the TV device, the TV seemed to be enabled in Roon after a while, but the TV screen showing the original Passcode remained still. I tried to play a song thru Roon using the TV device, the TV screen displayed another Passcode, but this time Roon did not asked me to enter, there was no sound played nor any imaged displayed on the TV, however, Roon displayed the wave bars indicating that something was playing.

Regards,
CK

Hi @CK_Leung,

Got it, thanks for the update. As a follow up are you able to check the share settings for the TV - Can you verify that ‘Allow Speaker & TV Access’ is not set to ‘Only People Sharing This Home’ but to ‘Everyone’?

A) Open settings on the TV
B) Navigate to AirPlay and Homekit
C) Tap on “Allow Access”
D) Set “Allow Access” to “Anyone on the Same Network” or “Everyone”
E) Set Require Password to “On” and create a password
D) Back out of the menu to the home screen
F) Try to enable the zone in Roon. It should ask you for the password

Hi Benjamin,

Thanks for your reply.

First of all, I don’t have Apple TV nor any Apple devices in my home.

I followed your advice to check the settings in my Samsung TV on Apple Airplay Settings and changed to Password setting (screenshots attached). I rebooted the TV and re-enabled the Samsung TV audio zone, the TV seemed connected, but giving no sound (see the attached Roon screenshot, a wave soundbar was moving up and down).

However, as I mentioned in my previous reply, I am also connecting a Samsung soundbar via Airplay2, it is still working after the above reset.

Regards,

CK



Hey @CK_Leung,

Thanks for the update, and sorry to hear your issues persist. We were able to review a diagnostic report from your Roon Sever and observed the following:

Warn: [airplay/rtsp] IOException in RTSP request: Unable to read data from the transport connection: Connection timed out.
Warn: [airplay/clientV2] [192.168.100.64] OPTIONS failed: Result[Status=NetworkError]
Warn: [airplay/clientV2] [192.168.100.64] Failed to get OPTIONS: Result[Status=NetworkError]
Info: [airplay] AirPlay device connection failed to: AirPlayDevice[DeviceId=04B9E3BA8BC7@Samsung TV._raop._tcp.local, Name=Samsung.local, Model=UBU8000, IPEndPoint=192.168.100.64:7000]
Trace: [airplay] disconnected

Based on the above, it seems we’re hitting a timeout failure related somewhere in your network connection. A few thoughts for next troubleshooting steps:

  1. Have you toggled on the airplay compatibility setting from the Samsung TV advanced device settings within Roon? Select the TV as a zone> click the volume icon > cogwheel > device setup > advanced settings > you should see the airplay compatibility option. Let me know if things perform normally when enabled.
  2. If not, how is the TV connected to your network? Perhaps a network setting reset on the TV may help?

We’ll be on standby for your reply. :+1:

It did not work out after I enabled the compatibility mode for the TV, even after I reset the network.

I have only one sublet for my home network, the TV is connected thru WIFI under the same subnet

In your routers settings, do you have multicast and/or IGMP settings turned on?

Hi Menzies,

There are no such settings in my router.

Regards,
CK

Hello @CK_Leung
Would you tell us which ISP router model you are using and if there is any additional hardware in your network?

I don’t think it is router issue becuase my Samsung Soundbar can be connected via Airplay2 and other Chromcast devices are working properly.

Hi @CK_Leung,

Can you set the TV to a higher wifi band at the very least? Something in your system is causing the TV to timeout with Roon, which likely also kicks off the re-authentication process asking for the same passcode. If you can figure out where the bottleneck is, you’re likely to solve your issues.

Providing specific router and network gear model information would be helpful. :slightly_smiling_face:

Hi Benjamin,

My ISP confirmed there is no way to put my TV to higher WiFi band within my simple home network.

I will connect my TV to Roon via a Google Chromecast device.

Thanks for your support so far.

Hi @CK_Leung,

Does this TV have an ethernet port? If not, do you have USB-ethernet adapter, by chance?

You can try to test the network connection over hardwire instead of WiFi.

Hi Connor,

It does not work.

Thanks for you advise.

Hey @CK_Leung,

Could you be a bit more specific here? There were a few things you were testing out:

Perhaps a different streaming protocol is the best way forward. Let me know the results

Hi, Benjamin,

  1. Connor advised me to try wire connection to TV, but it was unsuccessfully to connect Roon via Airplay2. The TV generated another pass code asking me to input to Roon, but Roon did not allow me to input it.
  2. I gave up to connect my TV via Airplay2, I used a Google Chromecast device to connect to TV, Roon connected to the Google Chromecast device successfully, I could play songs and display to the TV.

Regards,
CK

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