Issue installing ROCK on NUC7i5 (ref#5INWH9)

What’s happening?

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How can we help?

· How do I ...?

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Describe the issue

I’ve been trying to get ROCK installed on a NUC7i5BNH for about a day now without success, so need assistance please. NUC is up and running and i have Ubuntu installed on the M.2 drive, all works fine and is networked etc. I’ve followed all instructions and just cannot get the ROCK installation USB to start installing. I’ve tried Balena and Rufus, multiple USB, multiple ROCK downloads and no joy.

Describe your network setup

BT SmartHub

Other than saying you have one, you have not described your issue.

How can we help if we don’t know what the issue is?

Could you please describe the issue with the addition of photographs (NUC display) or screenshots (post install use of webui) where appropriate.

Apologies, I’ve now edited first post with relevant details.

I can make a bootable USB with Ventoy and include the img, this boots but when I select ROCK img I just get a black screen.

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What do you see on the BIOS screen when booting the ROCK image? Screenshots are helpful.

Since you’re running Ubuntu, you could try this method to create the bootable USB pendrive.

Linux Command Line

  • Uncompress your .img.gz file by running gzip -d roonbox-linuxx64-nuc3-usb-factoryreset.img.gz , which will leave you with a .img file.
  • Plug in your USB flash drive (it must be larger than the factory reset image size – 1GB is more than enough).
  • Run sudo dmesg to determine the device name given to your USB flash drive. It will be something like /dev/sdb .
  • Unmount any directory your flash drive was mounted to.
  • Run sudo dd ■■=10485760 if=roonbox-linuxx64-nuc3-usb-factoryreset.img of=/dev/sdb (replace “ sdb ” with the appropriate device name). This can take a few minutes, depending on the speed of your USB flash

Edit: The forum has censored part of the command. The blank characters should be replaced with a “b” and “s”.

Hi @mjw,

Your advice is based on install Roon Server on to Ubuntu. I know @Shaun_White mentioned running Ubuntu but I think he is attempting to install ROCK onto the NUC which would replace Ubuntu.

Correction: Having a re-read I see it’s how to prepare a USB stick [with ROCK] using the existing Ubuntu installation [not installing Roon Server]. My apologies.

@Shaun_White, so you get the best advice, could you confirm what you are attempting:

  • Installing Roon Server on to Ubuntu.
  • Installing a RoonOS / ROCK combination.
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Hi
Correct, I am attempting to replace the Ubuntu with a ROCK system.
Ubuntu was installed as a stepping stone to ensure all hardware functions ok.

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Have followed instructions, see attached images.
When selecting the USB drive i receive a blank screen for maybe 10 secs then NUC boots back into Ubuntu

Thanks for the assistance, determined to crack this.

Unsure if it makes a difference, but its nuc4-usb-factoryreset not nuc3

I think, the USB-Drive might not be bootable because you copied the image into a partition (sdb1) instead onto the device (sdb) as instructed.

Ok, making small progress thank you.
Now have the USB as shown, and if i mount it i have the files as shown.


But still machine will not boot from it?

This was my understanding, which is why I suggested you use Ubuntu to create the USB pen drive.

No, it was to use the Ubuntu command line to create the USB pen drive correctly.

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Hi @Shaun_White,
Thanks for reaching out to us to ask about this issue. Are you still having trouble installing ROCK onto your NUC? If so what are you stuck on?

Hi @daniel
Thanks for the message. I currently have Ubuntu and Roon server installed and running on this NUC.

My issue was that the original intention was to install as a ROCK device (replacing Ubuntu) but no matter what i’ve tried I cannot get the NUC to boot from the USB drive. Last attempt was as above, USB stick created with the Roon Rock NUC4 installer generally as per the above images.
When trying this, hit F10, select the USB, pauses for matbe 10 secs then ignores and boots into Ubuntu again on the M.2 SSD.

Hi @Shaun_White,
Okay here are some troubleshooting steps you can try.

  1. To eliminate this possibility can you test booting from another USB drive?
  2. Make sure the BIOS is up to date
  3. Perform a BIOS recovery https://www.intel.com/content/www/us/en/support/articles/000005636.html

If none of that works you may need to contact the manufacturer of the NUC for support.

Hi @daniel
Thanks for the message, unfortunately I have tried all of those steps and as the NUC is some years old, support is limited.

However, as I can successfully boot from several differing USB drives (windows, Ubuntu Live, Ventoy etc ), I suspect the issue lies with the Rock image in some form.
If there was a manual proceedure using the Rock img files that would in theory solve the issue?

At the minute, Ubuntu desktop and Roon server runs fine but would just be nice to sort this.

Hi @Shaun_White ,

In your BIOS settings, do you have UEFI mode enabled or Legacy mode? Typically when someone tries to install ROCK, they do it to an empty drive, I wonder if the existing Ubuntu install is taking automatic boot priority? If you have another empty drive and could swap the Ubuntu one for it, it may help?

Both are enabled at present, i suspect the problem lies in the UEFI / Legacy area but my knowledge fails me.

I was trying on a blank empty drive to start with, got frustrated and wanted to know the drive etc was definitely ok, so installed Ubuntu.
Thanks for the assist though.

Hi @Shaun_White ,

If you try to disable Legacy, does that change anything? Can you share a screenshot of the exact setting?

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