Issue loading database after 1.7

[Ricardo_del_Pino]

I am having exactely the same problem, so it is not a one off. Please solve this issue ASAP and provide a patch covering this scenario for all affected users.
Thanks in advance.

[noris]

Hello @Ricardo_del_Pino,

Apologies for the difficulties here.

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Also, can I please request that you submit a manual copy of your logs by using these instructions? The best way to get them over tome would be via a shared Dropbox / Google Drive link.

Thank you.

[Ricardo_del_Pino]

Hi @noris, thanks for your message. Please find the requested information here in this link
As I said the situation is identical to the one described in this thread. I started experiencing the issue inmediately after the version of my server was updated. I performed a restore from a backup but the software modify again the database and the restoration does not make any difference.
I hope you guys can help here and solve the issue, I have spent a lot of time and money in this DB and I wouldn’t like to even think in a loss of information because of an upgrade.
Thanks in advance.

[noris]

Hello @Ricardo_del_Pino,

Thank you for sending the additional information and I appreciate your patience until I had a chance to discuss your case with our technical team. The technical team reviewed the information and I just received some feedback for you:

1. Can I please request that you send me a copy of your Roon ROCK’s Database by using these instructions? The best way to get this database over to me would be via Dropbox / Google Drive, but if you don’t have either do let me know and I can provide an alternate upload method.

2. Can you try stopping RoonServer from running in the ROCK Web UI, accessing your Database Location/RoonServer folder then deleting only your RoonServer/Cache folder? After performing this, please restart RoonServer in the ROCK WebUI.

Can you let me know once you have performed these two steps or if you have any questions?

[Ricardo_del_Pino]

Hi Noris,
Regarding your first bullet, I am affraid I don´t have enough free space in the cloud at the moment. Please provide me with the alternate method you mentioned for uploading the database (5.5 GB)
About the second bullet, I tried with no success.
Thanks for your support, I really hope we can solve this issue soon…

[noris]

Hi @Ricardo_del_Pino,

I just sent you a private message. Thanks!

[noris]

Hello @Ricardo_del_Pino,

We’ve recently released Roon 1.7 (Build 521) which includes changes that should improve this behavior. Please give it this a try and let us know how it goes!

You can read the full release notes here:

Roon 1.7 (Build 521) is Live!

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Thanks,
The Team at Roon Labs