Greg_Hill1
(Greg Hill)
February 14, 2019, 2:26am
1
I’ve been experiencing regular, but unpredictable, “lost server”. Troubleshooting this is out of my league but clicking around led me check out the console, where I’m finding a whole lotta error messages, as shown.
I haven’t had a dropped server connection since I’ve been watching the console logs and the attached perhaps has nothing to do with that issue, but I’m wondering do we have problem here?
noris
February 18, 2019, 7:33pm
3
Hello @Greg_Hill1 ,
The screenshot you posted doesn’t tell us much, can you please use this thread as a guide and post more information regarding this issue?
How To Get In Touch With Roon Support
If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category.
To help our team resolve your issue, please make sure to describe the issue, and describe your setup.
Describe The Issue
When you start a thread in the #support category, make sure to include:
What’s not working
How often the issue occurs
This could be “every time I start the app”, or “every time I click a certain button”,…
Specifically:
What Core are you using?
How is it connected to the network?
What is the model/manufacturer of your networking gear?
What Roon Remotes are you seeing this issue on?
Thanks,
Noris
Greg_Hill1
(Greg Hill)
February 28, 2019, 2:11pm
4
Thanks for the response. The drops seem to have stopped, even though I’ve changed nothing. Will let sleeping dogs lie… until something changes.
noris
February 28, 2019, 6:41pm
5
Hi @Greg_Hill1 ,
Thanks for letting me know that the issue went away. If it comes back again feel free to private message me and I will re-open this thread.
Thanks,
Noris
system
(system)
Closed
March 2, 2019, 6:41am
6
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