Issue with accessing and downloading music to hard drive on Roon Server (ref#PWP5G7)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· accessing and downloading into the hard drive installed on roon server

Tell us about your home network

· Neetgear24 router

2

Hello @Alejandro_Diaz ,

Thanks for reaching out. Can you please confirm what Roon Server you have the content on? I see that you had a Nucleus previously registered to your account, is this the Roon Server affected? Do you have internal storage installed on your Nucleus? Please provide more details as to the access issue, thank you.

3

Hi @Alejandro_Diaz,

Wanted to follow up on this. Were you able to confirm which Roon Server has the content, whether that is the Nucleus we saw on your account, and if there is internal storage installed on it? If you can share a bit more about what the access issue looks like, we can narrow this down and point you in the right direction.

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