Issue with ARC showing "Unauthorised" and "Something went wrong" on iPad Pro while connected to Qnap NAS (ref#99GJWJ)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

The arc on my iPad Pro shows Unauthorised at the bottom when trying it out at home, then it flashes up that Something went wrong. Although it still plays if I select play. The ARC is connected to my Qnap NAS. On My Google Pixle 8 pro phone, ARC works correctly. Any ideas?

Describe your network setup

Qnap NAS hardwired via a network switch, ARC is wireless on a BT router. Roon plays perfectly

Hi @Chrislayeruk,
Thanks for writing in to let us know about this issue. Please upload a screenshot of the ARC settings in Roon → settings (the cog wheel) → ARC.

Hope this helps

Please try reinstalling ARC that has helped other users with the “Unauthorized” issue.

1 Like

Thank you, that seems to have resolved the issue…

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