Issue with ARC skipping to previous track instead of restarting current track on Android Auto [Ticket In]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

I've been using ARC via Bluetooth in my car (2014 Porsche w/ Burmester) since release and recently (last month-ish) when I hit the back button on my stereo, ARC skips past the beginning of the track and plays the previous track instead of the beginning of the track. I now need to hit forward skip to get back to the song I wanted to hear again.

The back button works as I expect in Apple Music, Qobuz, Spotify. It's only misbehaving in ARC and it used to work fine until recently.

Describe your network setup

ATT Fiber modem, Cisco CBS350-24P-4G switch

Hi @HaroldChasen,

Thank you for the report. I’ll escalate this to our ARC Dev team, who is currently working to iron out inconsistencies with head units.

Two quick clarifications:

What’s the model of either the car or the Burmester head unit itself? These bugs are often device-specific, so we’ll want to pin that information down if possible.

Does this reproduce if you connect via USB-C instead of BT?

Thanks!

Hiya @Connor,

It’s a 2014 Boxster S and the head unit is stock (not aftermarket). It has satellite radio, SatNav, and DVD audio.

I just tried with a USB cable and the head unit sees it as an iPod instead of BT but the same issue occurs.

Thank you!

Hi @HaroldChasen,

Do you have an approximate timestamp of when this last occurred? Thanks!

I just reproduced the issue and hit the back button on the head unit at 10:05am. It skipped past the beginning of the song I was playing and began playing the previous track. I pressed the skip forward button on the head unit 5 seconds later to return to the original track.

I then let it play until 10:06am and repeated the above.

Hi @HaroldChasen,

We have a fix for this issue undergoing testing in our Early Access release. The fix will be released to the public with the next Roon build. Please keep an eye on Software Release Notes. Thank you!

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